What are the responsibilities and job description for the Customer service rep position at Butler Aerospace and Defense?
Customer Service Rep (Airline Parts & Repair)
Location : Wichita, KS (67209)
Job ID : #69355
Pay Range : $19-22
On-site work only
Schedule : M-F, 7a-3 : 30p with some flexibility
Must be a U.S. Person / Permanent Resident "Green Card" holder
Preferred Qualifications - SAP Software experience
Preferred a Associates (AA / AS) degree AND a minimum of 4 years of relevant experience
In the absence of a (AA / AS) Associates degree, 6 years of relevant experience is required
SUMMARY
This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair.
If you're an energetic, self-starter interested in paving a career in a dynamic environment, apply now!
PRIMARY RESPONSIBILITIES
- Perform duties related to overall customer service and account management : logistics, contract management, and customer relations
- Effectively manage a large amount of written communication and data while complying with internal and external process.
- Process Customer Repair orders and Quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
- Coordinate and create documentation of Receipt and Repair of Equipment necessary to comply with federal policies and current procedures.
- Utilize enterprise system (SAP) to input or extract repair / material data.
- Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
- Maintain knowledge of Company's organization and products to provide the appropriate information and support to customers.
- Consistently document customer service needs to identify patterns and maintain quality.
- Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).
REQUIRED QUALIFICATIONS
- Preferred a Associates (AA / AS) degree AND a minimum of 4 years of relevant experience
- OR In the absence of a (AA / AS) degree, 6 years of relevant experience is required
- Must be a U.S. Person / Permanent Resident "Green Card" holder
- Previous experience working in a customer-facing role
- Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
- Strong Email and MS office software skills
- Pass a drug test
- Pass a nat'l background check
PREFERRED QUALIFICATIONS
SAP Software experience
Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce.
We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located.
Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
Last updated : 2024-06-01
Salary : $19 - $22
