Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model.
About the role
We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Customer Success Specialist confers with clients to identify problems, questions, and needs. A Customer Success Specialist’s role is to offer technical support for products, respond to client queries in a timely and accurate manner, help clients use specific product features, and identify the cause of any bugs or problems.
Customer Success Specialists make a real impact in the world of customer support. At Buxton, we offer an opportunity to join both the passion for helping clients succeed, with a dynamic role that combines technical expertise, problem-solving, and relationship-building.
Where you’ll work
This is a hybrid role with in-office requirements. Our office is located in Fort Worth, TX and the Customer Success team is on-site 3 days a week. During the onboarding period, there is an expectation for the newly hired individual to be on-site 5 days a week for training.
What you'll do
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