What are the responsibilities and job description for the Customer Service Representative (wfh) position at BWB?
- Position Overview:** As a Virtual Customer Service Representative specializing in travel, you will be at the forefront of providing exceptional customer service experiences to travelers, assisting them with inquiries, bookings, and ensuring their travel needs are met. This position offers an exciting career with competitive commissions, along with comprehensive training and certifications provided to ensure your success
- Key Responsibilities:**
- Provide prompt and courteous assistance to customers via phone, email, and chat channels, addressing their travel-related inquiries, concerns, and requests
- Offer personalized recommendations and solutions to customers seeking travel arrangements, including flights, accommodations, car rentals, and activities
- Process bookings and reservations accurately, ensuring compliance with company policies and industry regulations
- Assist customers with itinerary changes, cancellations, and refunds, demonstrating empathy and understanding in handling their requests
- Collaborate with internal teams and external partners to resolve customer issues and inquiries effectively, ensuring a seamless travel experience
- Maintain up-to-date knowledge of travel destinations, trends, and industry developments to provide informed assistance and recommendations to customers
- Qualifications:**
- Strong customer service orientation with a passion for helping others
- Excellent communication skills, both verbal and written
- Ability to navigate computer systems and proficiency in using customer service software and tools
- Detail-oriented with a focus on accuracy in processing bookings and reservations
- Adaptability to work in a fast-paced, work from home environment while maintaining professionalism and composure
- Previous experience in customer service or hospitality preferred but not required
- Additional Benefits:**
- Entry-level position with opportunities for career advancement within the company
- Competitive commissions and incentives based on performance, providing unlimited earning potential
- Comprehensive training and certifications provided to equip you with the necessary skills and knowledge
- Access to travel perks and discounts, including discounted flights, accommodations, and other travel-related benefits
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