What are the responsibilities and job description for the Customer Service Manager position at Byrider?
Customer Service Manager
We offer:
- Competitive salary
- Monthly Bonus Opportunity
- Health and dental benefits
- 401K/Roth 401K (Company match)
- Paid vacations and holidays
- Positive work environment
- Career growth opportunities.
Responsibilities:
- Independently make decisions related to warranty and policy budgets. Negotiate customer pay estimates.
- Use specific knowledge of automotive service and repair to produce work assignments in order to optimize Technician efficiency.
- Manage shop volume and workflow by preparing and processing all customer requests for service appointments by phone or in person.
- Maintain current forms associated with the appointment logs.
- Request verification of quality of service performed by follow-up phone calls to customers who visited the service department the previous day.
- Exceed the Service Department CSI goals monthly, quarterly and annually.
- Provide assistance to customers with inquiries and complaints; answer customer complaints regarding improper or unperformed services.
- Identify customer service problems and conduct research. Resolve customer problems through root cause analysis.
- Interact with other managers daily to identify any CNAC related service issues that are present and provide resolution.
- Perform a variety of administrative duties including: proofreading a variety of documents, maintaining files and records, inventory control, and maintaining office supplies.
- Perform related duties and responsibilities as required.
Qualifications:
- Previous customer service experience
- Honesty in all work and customer relations
- Ability to use critical thinking to make independent decisions
- Use appropriate resources to assist in meeting necessary deadlines
- Ability to supervise the work flow and processes
- Accuracy and thoroughness
- Team oriented
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