Travel Experience Intern (Trips - 6 month)

Company Description

We help holidaymakers love their journeys

We’re the first tech platform for flight-free holidays, and we’re on a mission to make slow travel mainstream. We help people experience the joy of journeying through lesser-known parts of the UK and Europe by train, boat and bus, and are proud to be a certified B Corporation. Founded in March 2020, we’ve raised £2.3M in government grant funding and from angel investors and regularly appear in mainstream press from the Times to the Guardian. We’ve sold over 1,000 trips, are growing 7x year on year, and have 97% five star reviews.

Job Description

We’re looking for a customer-centric intern

We’re looking for an entrepreneurial and customer-centric intern to join us in building the world’s first platform for flight-free holidays, looking after our customers and making sure they love their journeys, planning and delivering excellent holiday experiences. We need someone detail-oriented with excellent written and spoken communication skills. We need someone who isn’t afraid to jump right in and support us wherever needed: a fast learner with a proactive growth mindset who will thrive in an environment of changing priorities and high momentum. This is a role with a huge opportunity for mentorship and growth.

Your key responsibilities

• Make sure our customers love their journeys, customising their holidays and supporting them in-trip via email, WhatsApp and phone.

• Deliver and run trips, manage disruption and use customer feedback and your own knowledge and research to continually improve our product, routes and journeys.

• Fulfil the manual elements of customer bookings by reliably purchasing the correct category, class and price of room and ticket across multiple legs

• Craft customer stories from the trips you’ve led to share with our growing community of slow travellers.

• Support our team in any area of the business needed, from customer service and sales, to marketing and community building, to product and data management.

Qualifications

What we’re looking for

• Belief in our mission and a passion for sustainability and/or slow travel

• The ability to write beautifully creative and grammatically perfect travel content and great attention to detail

• Excellent verbal and written communication skills, and a positive approach to interactions with our team and customers

• Proficiency working with spreadsheets (Google Sheets/Excel) and comfort populating and organising data sets

• An enthusiastic ‘can-do’ attitude and an agile approach

• Customer service experience and/or operations experience in a high growth start-up or small team

• Must be willing to weekends (in exchange for time back during the working week)

What would be great (but isn’t required)

• Fluency/proficiency in French, Italian, Spanish and/or German

Additional Information

What we offer

• A Real Living Wage: £25,000 p.a. (prorated for the six month internship)

• A path to promotion to Travel Experience Executive

• An annual autumn Away Day and a team weekend away in the spring

• 20 days wherever: work when you like and where you like for most of the month - we’ll fund a day a week in a coworking space

• 2 days together: join our team in the London office two days each month including our monthly social

Interested?

We’re committed to building a diverse culture and are eager to receive applications from all backgrounds. All applicants will receive consideration for employment without discrimination.

Please apply with your CV and a short covering letter.