What are the responsibilities and job description for the Specialist, Order Management position at C.A. Fortune?
About Us
For almost 60 years, C.A. Carlin has been the leading privately held, sales agency that takes brands to new heights. Thanks to nimble growth and associations with our operating partners C.A. Fortune and C.A. Ferolie, we’ve been able to build brand value for our clients and offer a suite of services needed by any CPG company. Since 1962, we’ve built industry relationships on a foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results. Delivering results to our clients on their timeline.
Headquartered in Schaumburg, IL, we have more than 300 associates and multiple offices throughout the country. Our portfolio includes iconic household brands and manufacturers such as Kind, Rubbermaid, Beyond Meat, B & G, Lindt, Storck, Ghirardelli, Godiva, Tootsie Roll, Green Giant and more.
Position: Specialist, Order Management
Responsibilities:
- Provide excellent, timely, accurate and professional customer service
- Handle incoming orders and input into order entry system
- Review orders for accuracy and completion
- Assist customers/clients with questions or problems on their orders
- Maintain necessary data within order entry system to ensure efficient processing
- Work on variety of web-based client systems
- Communicate openly with clients and internal sales department to resolve inquires
Requirements:
- Must have Microsoft Excel experience including spreadsheet development and the ability to create simple formulas and sort data
- Flexible with excellent customer service and communication skills
- Problem solver with strong analytical skills
- Ability to work well under pressure
- Organized and detail oriented
- Great data entry skills
- Accuracy in your work
- Attention to detail
- Ability to work as part of a team as well as independently
- *Prior experience with a broker/manufacturer a plus
Reporting Structure:
- Reports to VP Of Operations
Compensation:
- Salary commensurate with level of experience and current market landscape
- Benefits package available - medical, dental, life insurance, 401k match (up to a certain percentage),
- Additional Options – vision, short term & long term disability
Location: Hybrid
After over two years of living through a Pandemic, C.A. understands that going back to “normal” doesn’t quite look like the normal we once knew. That said, we offer employees a flexible, hybrid working schedule. For non-remote roles, employees work 2-3 days in office and the others from home. We also offer “summer hours” on Fridays during the summer months. We believe flexibility is key to a success hybrid environment.
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