Hearth Department Manager

Who We Are:

C-A-L Ranch Stores is a Ranch & Home Store AND SO MUCH MORE! Our company is full of craftsmen, marksmen, outdoor grill masters, backyard farmers, and people who just love to hunt and fish. We are campers, hikers, dreamers, doers, and makers. We like to turn up the flavor and get in the game. We feed our chickens, love our pets, DIY, and dress to the nines for concerts, rodeos, and Sundays.

Primary Purpose

To be responsible for overseeing the daily operations of the Hearth Department.

Essential Duties and Responsibilities

• Oversee the daily operations of the Hearth Department, including, but not limited to, merchandising, display presentation, maintaining signage standards, monitoring inventory levels, and helping customers with their stove and accessories purchases.
• Greet and acknowledge every customer.
• Constant radio communication with all associates.
• Comprehensive knowledge of the Hearth products Coastal Farm sells.
• Maintain an awareness of all product knowledge information and merchandise promotions.
• Assist customers throughout their entire hearth appliance, venting, and accessories purchase.
• Create, implement, and follow-up with daily worklists for store associates within the Hearth Department.
• Train associates on systems, procedures, and product knowledge.
• Complete, maintain, organize, and monitor all required files and data entry.
• Monitor warranty claims through HHT and POS system.
• Maintain current HHT trainings.
• Coordinate customer service calls with Service Technicians using the electronic service form.
• Maintain BBQ concept center and be actively involved with grill demos.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.

Other Duties and Responsibilities

• Help in other departments when needed.
• Perform daily cleaning – such as, but not limited to, replacing full trashes with new trash bags, and sweeping the department floor.
• Other duties assigned as needed.

Qualifications

• Basic knowledge of operating a POS system.
• Basic knowledge of Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Preferably familiar with standard retail concepts and practices.