What are the responsibilities and job description for the John Deere Service Manager position at C & B Equipment?
C & B Equipment, a progressive family-owned company that has grown over 30 years to include John Deere Ag, material handling and power sports locations, has an opening for a Service Manager at its John Deere Dealership in Glasgow, MT. The Service Manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.
Essential Duties:
- Manages service operation within the dealership to maximize profits for the dealership and optimizes Service Department processes to ensure external and internal customer satisfaction.
- Strives for profitable growth of service labor sales and exercises disciplined expense control to stay within budget developed.
- Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives.
- Develops and executes Service Department marketing plan and monitors monthly results to ensure achievement of the department's goals.
- Takes the lead in sharing best practices and implementing common processes throughout the service department and promotes excellent customer service.
- Coordinates, develops and leads customer service clinics and related events.
- Recruits, hires, and retains key talent by maintaining employees and individual development plans.
- Assisting customers and technicians in the diagnosis of machine problems
- Develops a training plan and schedule for all service department employees and assists or provides instruction in the diagnosis of machinery problems.
- Handles all customer and personnel complaints in the service department.
- Enforces all safety rules and regulations.
- Handles any other work-related duties assigned by Store Manager and/or Regional Managers.
Apply today at cbequipment.com/careers to learn more about this exciting opportunity with C & B!
Experience
Preferred- 3 year(s): Work experience in Service Department operations.
- Ability to speak one on one and within a group.
- Ability to analyze and interpret internal reports.
- Basic understanding of financial principles relative to Service Department operations.
- Ability to use computer applications such as Microsoft Office suite and internet functions.
- Familiarity with John Deere and competitive products.
Education
Required- High School or better
Licenses & Certifications
Required- Valid Drivers License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $49,100 - $62,200
