Help Desk Internship

Overview

The Help Desk Intern role provides phone and remote technical support to various C Spire Business customers in their market and throughout the Southeast. Previous inbound call phone support experience is highly desired. More importantly, we are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve basic desktop and systems administration support.

Responsibilities

• Create and manage Service Requests, Incidents, and Problems through a ticketing system.
• Answer inbound service calls to ensure minimal abandoned calls.
• Administer the ticketing system:
  • Verify tickets are dispatching according to policy.
  • Verify ownership of tickets.
  • Verify tickets are filled out accurately.
• Troubleshoot and administer Windows based applications, Operating Systems (desktop and server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server).
• Perform virus and malware remediation.
• Perform computer build outs.
• Troubleshoot MFP/scanner/fax.
• Troubleshoot WiFi/network connectivity.
• Perform any other task or duty as assigned or required.

Qualifications

• REQUIRED
  • Currently pursuing an Associates or Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited university or college.
  • Must be able to work 100% onsite.
• PREFERRED
  • 1 year of experience in an inbound, customer support role.
  • Expereince supporting Windows Desktops and/or Servers.
  • Associates Degree in an IT field
  • Expereince with the following technologies:
    • CompTIA A
    • CompTIA Net
    • Windows 8, Windows 10
    • Server 2016, Server 2019
    • Azure
    • Active Directory
    • Exchange 2013, Office 365
    • Microsoft Office Suite
    • Terminal Servers
    • Citrix

PHYSICAL REQUIREMENTS:  Candidate should be able to lift and carry 35lbs.  Job will require sitting for long periods of time, and may occasionally require bending, lifting, and stooping.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.