Office Services Associate

Job Description Summary:

This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include mail, print (MFD troubleshooting and maintenance), hospitality, facilities and audio/visual. Pick up and deliver copy jobs, faxes, and packages. Assume accountability for all support functions for assigned floor(s).

Job Description:

• Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger and other incoming packages throughout floors to and from mailroom-Deliver print work as needed

• Process all outgoing USPS and accountable mail

• Keep inventory of all supplies in mail areas-includes USPS and accountable mail

• Assist and notify end users of mail and shipping protocols

• Audit and update mail lists as needed

• Support confidential document shredding in accordance with stated policy

• Arrange and maintain conference rooms for meetings, lunches, and various events

• Maintain inventory of all office supplies (general supplies, paper, toner, etc.)

• Prepare large volume print requests and finishing to colleague specifications

• Quality check all print work to ensure accuracy

• Use of high speed MFD’s (multi-function devices)

• Provide service, colleague support and 1st level maintenance for MFD’s

• Monitor office for facilities related issues such as lights outages, carpet stains, wall damage, etc. and report accordingly

• Ensure pantries have adequate supplies and replenish as needed

• Maintain coffee and ice machines

• Distribute firm wide distributions as needed; desk drops

• Post client signage as requested in designated areas

• Clean and make ready workstations/offices for new hires

• Arrange conference rooms as needed for meetings to include beverage and food set-ups

• Cover reception desk as needed for both breaks and PTO coverage

• Order food for meetings as requested

• Clean conference rooms following meetings

• Collect glass and dishware, load, wash and return items to designated floor locations

• Order vending machine supplies as needed

• Stock vending machines with products as needed

• Clean out refrigerators and microwaves weekly or as needed

• Monitor clean desk policy for compliance

• First level audio/visual equipment check prior to scheduled meeting time, utilize established checklist

• Report issues with audio/visual equipment to ensure quick resolution

• Assist other OSA’s as needed to meet demand

• Work overtime as needed to assist with special projects

• Must assist in supporting all service lines in addition to primary role

• Other duties may be assigned as business needs change or per client requests

About C&W Services

A leader in facilities services with over 70 years of experience. C&W Services is one of the largest facility services companies in the USA & Canada with a 65-year history of helping clients drive down operating expenses, increase facility efficiency and up-time, enable strategic business decisions and create positive experiences for the people who work, shop, learn, live and play in the facilities we maintain. We’re building the best team in the industry – our people are the heart and vitality of C&W Services. In joining C&W Services, you’re joining a firm with a rich history, blue-chip client list, and the backing of sister company Cushman & Wakefield, one of the world’s largest property advisory firms and the reason for our success is simple: talented people.

Our success is due to a supportive and friendly culture that fosters collaboration.

Why C&W Services?

• Weekly Pay
• Comprehensive Benefits that start on day 1
• Advance opportunities
• Training to work in a cutting-edge facility
• A safety first culture

Visit our website at: https://careers.cushmanwakefield.com/cwservices/global/en

Learn why C&W Services is an ideal place for veterans to continue their careers: https://cwservices.com/veterans/

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Note: This position requires compliance with our COVID related protocols, which may also include client-specific requirements. This might include, but is not limited to, either providing documentation of full vaccination as per public health mandate guidelines or agreeing to regular COVID testing.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Southfield, MI 48076: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location