Collections Specialist

Job Description

Our people are the life of this company. Together, we build life into the kitchen.

We are a nationwide team, designing and manufacturing the most comprehensive choice of kitchen cabinets in the U.S. Our people pride themselves on genuine collaboration, working to deliver a seamless, integrated, quality experience to anyone and everybody. Our shared purpose is to bring the kitchen to life — the place where people spend such a meaningful part of their personal and family lives, and the true heart of any home. This is why your career with our company can be so satisfying, rewarding and worthwhile.

Headquartered in Livonia, MI, we have more than 20 office and manufacturing operations across 11 states. Our Marketing and Creative Services teams support many of our brands, including KraftMaid, Merillat, Medallion, and Schuler.

JOB SUMMARY:

This position is responsible for performing credit and collection activity for an assigned portfolio of accounts in conjunction with established policies and procedures. Responsibilities include independent credit hold decisions, settlement negotiation, account maintenance, and dispute resolution.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

-Perform credit and collection activity for a designated portfolio of accounts with backup responsibility for team member accounts; this includes collection contact, negotiation, escalation, and dispute investigation/resolution.

-Collaborate with Sales Reps, Regional Sales Managers, and other impacting parties regarding credit hold situations, payment delays, and customer dispute resolutions.

-Analysis of customer history (payment and management) and market conditions to determine credit holds and credit limit recommendations.

-Identify and report high risk accounts and recommend escalation to third party agencies. Provide critical input to insure accurate Allowance for Doubtful Account reserves.

ESSENTIAL QUALIFICATIONS AND SKILLS:

-Comprehensive knowledge of the order to cash process in a manufacturing environment

-Minimum of 3 years experience in credit and collections required.

-Experience must include negotiation, credit limit management, and dispute resolution.

-ERP navigation skills

-Intermediate Excel skills and proficient in other business systems (Word, Outlook, etc.)

-High school degree or equivalent

KNOWLEDGE, SKILLS AND ABILITIES:

-Strong initiative

-Good judgment and decision-making skills

-Results driven

-Detail oriented, customer focused, and able to multi-task

-Effective professional, verbal, and written skills

-Analytical, problem-solving and organization skills

-Proficient working in a team setting

PREFERRED QUALIFICATIONS AND SKILLS:

-Associate or bachelor’s degree preferred in business, finance, or related field

PHYSICAL REQUIREMENTS:

• Sitting for Extended Periods: The nature of the job involves sitting at a desk or workstation for extended periods while performing administrative tasks, using a computer, and engaging in various in-office activities.
• Computer Use: Proficient use of a computer, including typing, mouse manipulation, and viewing a computer screen for extended periods is essential.
• Manual Dexterity: Ability to use office equipment such as phones, photocopiers, fax machines, and printers. This may require fine motor skills and dexterity.
• Lifting and Carrying: Occasional lifting and carrying of office supplies, documents, and other materials, typically not exceeding a certain weight limit (e.g., 20 pounds).
• Mobility: Ability to move within the office environment to access filing cabinets, printers, and other office equipment.
• Communication: Clear verbal and written communication skills to interact effectively with colleagues, clients, and other stakeholders directly in person or via electronic communication.
• Visual Acuity: Ability to read printed and electronic documents, as well as distinguish colors, for tasks such as proofreading and reviewing documents.
• Multitasking: The ability to handle multiple tasks simultaneously and prioritize work effectively, which may require mental agility and adaptability.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Waconia, MN 55387 (Required)

Work Location: In person