Inside Sales Representative

CABLE BULLET

Inside Sales Representative

Job Description

Department: Sales

Reports to: Sales Manager

Date Updated: 3/22/2024

SUMMARY

The Inside Sales Associate is essential in managing customer relationships and driving sales, with a significant focus on effective communication. This role involves guiding customers through purchasing, communicating project specifics, and changing orders to Estimators, ensuring smooth coordination and customer satisfaction. 

ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Relationship Management and Sales (90%)

• Actively engage with customers to understand their needs, providing expert product recommendations and guidance.
• Build and maintain strong relationships with customers who share the company's values.
• Guide customers through the purchasing process, ensuring a high level of satisfaction.
• Efficiently handle post-purchase interactions, such as concerns, exchanges, returns, and warranty claims.
• Effectively communicate project specifics and change orders to Estimators, ensuring accurate and timely execution.
• Collaborate closely with Project Estimators to facilitate seamless customer experiences and maintain consistent communication throughout the customer journey.

Training & Development (10%)

• Assist in training new hires in the Project Support Team.
• Continuously apply and refine Standard Operating Procedures (SOPs) for customer interactions and sales processes.
• Stay updated on product knowledge and sales techniques to align with evolving customer profiles and needs.

EDUCATION & EXPERIENCE 

• 2-5 Years of Experience - Can operate and manage processes and work independently
• Associate’s Degree preferred; will consider those with some Associate Degree completion and transferable skills/experience

FUNCTIONAL SKILLS

• Ability to solve for customer satisfaction within cable bullet guidelines for customer service 
• Ability to make independent decisions when circumstances warrant such actions.
• Ability to multitask and prioritize effectively 
• Ability to deal tactfully with various personalities
• Ability to work under pressure with interruptions
• Strong attention to detail
• Strong phone and email communication skills

PHYSICAL DEMANDS & WORKING CONDITIONS

• Ability to listen to customers, problem-solve, and respond frequently
• Ability to operate a keyboard and view computer screen frequently
• Ability to read and respond to customer reactions frequently
• Ability to read, write, and speak English fluently
• Ability to sit at a desk frequently
• Ability to talk and communicate with others via phone, in-person, and/or computer frequently
• Ability to write ideas/information in a logical flow frequently
• Work requires the ability to lift up to 15 pounds occasionally

EQUIPMENT USED

• This role routinely uses standard office equipment such as computers (desktop and laptop), printers, multiple displays, and wireless headsets.
• This role routinely uses e-commerce support software (Shopify, Hubspot, Aircall)

ENVIRONMENTAL CONDITIONS & TRAVEL

• The employee is primarily exposed to a normal office environment and an operations facility with varying noise levels.
• Travel: Less than 5%