Headend Technician

Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.   Join us as a Headend Technician and use your talents to make a meaningful impact with your team and the more than 900,000 residential and business customers we serve in over 21 states. Headend Technicians keep our communities connected to what matters most. You will be responsible for monitoring and maintaining the headend, hub, and OTN equipment to ensure that our services are of the highest quality. You will also be responsible for installing, monitoring, testing, maintaining and repairing all headend, hub and OTN equipment and ensuring consistent delivery of high-quality analog and digital video, internet and voice signals. What you will do to contribute to the company's success  Must spend no less than 50% of work time on headend-related activities. Performs frequent testing and takes action to ensure that the quality of signals in the headend and distribution plan is optimized. Works cooperatively with wide range of teams including digital video, NOC, Customer and Technical Care Centers, RF and IP engineering, operations, purchasing, among others. Serves as liaison to field operations and construction personnel when certifying, maintaining or repairing cable plant. As directed, perform maintenance duties in the RF and fiber plant consistent with duties expected of an Advance Technician. Installs, replaces and removes wiring and equipment to support the launch of new and /or existing services independently or with the direction of other personnel. Assists in the collection and analysis of utilization data and coordinates actions to maintain required capacity levels. Assists the local technical system staff in launches of new technical projects and initiatives, including technical readiness assessment, implementation, post-launch troubleshooting, liaison to vendors, etc. Coaches and instructs system technicians on the use of network performance monitoring and surveillance tools to help them maintain and troubleshoot the overall operation of the video, data and voice networks. Monitors and maintains environmental systems including but not limited to all power systems (UPS, generator, distribution) and air conditioning. Creates and or maintain as built drawings (documentation) outlining what is installed within the facility and or individual rack.  Qualifications Must meet all the education/experience requirements of a System Technician and have one-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience. Must successfully complete, within 6 months of accepting position, all Sparklight Technical Training Center Advanced Technician training and related coursework. Core Competencies   Committed: Values each and every customer, while working hard to keep their business and support our communities.   Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.   Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.   Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.   Benefits  Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:   Medical, dental, and vision plans – start when you start!   Life insurance (self, spouse, children)  Paid time off (vacation, holiday, and personal/sick days)   401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)  Group Legal plan with Identity Theft Protection  Additional Perks   Tuition reimbursement (up to $5,250 on 1st year)   Up to seventy-five dollars a month towards cable and internet services   Annual community support to various organizations across the U.S.   Associate recognition & awards programs  Advancement opportunities   Collaborative work environment   We’re an Award-Winning Organization!  2021-2023 Forbes’ “America’s Best Midsized Employers”  Our Commitment  Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.   Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.    Pre-hire Processes  Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.   #LI-VR1 CABO3 Cable One, Inc. is a leading broadband communications provider committed to connecting customers and communities to what matters most. Through its Sparklight, Fidelity Communications, ValuNet Fiber, Hargray Communications and Cable America brands, the Company serves more than 1.1 million residential and business customers in 24 states. Over its fiber-optic infrastructure, the Cable One family of brands provides residential customers with a wide array of connectivity and entertainment services, including Gigabit speeds, advanced WiFi and video. For businesses ranging from small and mid-market up to enterprise, wholesale and carrier, the Company offers scalable, cost-effective solutions that enable businesses of all sizes to grow, compete and succeed.