Field Service Representative, Medical Equipment

Job Description

We are seeking a dedicated and talented medical professional to join CADE Medical as a Field Service Representative in the following areas:

• San Diego County.

This is a great opportunity to work in a field-based clinical setting for a rapidly growing local healthcare business.

Qualifications

◻ Minimum of 1-year experience in a hospital, healthcare facility/clinic, or office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience desired but not required.

◻ Experience in the healthcare industry preferred.

◻ Human anatomy experience or education preferred. Please mention this if you have a background related to this.

◻ Good organizational skills and a detailed orientation is required.

◻ High School Diploma or GED.

◻ Valid driver's license

◻ Experience dealing with multiple physicians/nurses in a high-volume setting is preferred.

◻ Previous experience with inventory management programs and EMRs is preferred.

◻ Demonstrated experience with the application of soft goods/functional bracing preferred.

◻ Must satisfy third-party credentialing requirements to gain access to hospital accounts.

Responsibilities

◻ Provides comprehensive account management and day-to-day service operations for stock and bill programs customized for clinical orthopedic practice.

◻ Responsible for proper measuring, application, and instructions of soft orthopedic goods, functional bracing, bone growth stimulation, and all other products dispensed at clinics.

◻ Provides customer service to clinical staff including physicians, physician assistants, and patients.

◻ Responds to questions, issues, and problems of moderate to complex scope.

◻ Serves as a liaison between customer and sales team.

◻ Responsible for inventory management including audits, defective product returns, exchanges, and public education in accordance with OSHA regulations.

◻ Works within EMRs to access appropriate patient information for billing, as well as to read and understand medical records.

◻ Responsible for verifying insurance benefits using real-time automation tools for upfront collection of deductibles and co-insurance.

◻ Completes and delivers appropriate documentation to the billing department, following all necessary compliance and regulatory processes.

◻ Obtains Certificate of Medical Necessity forms and chart notes as necessary and forwards to the Billing Department.

◻ Performs brace measuring and fitting as prescribed by the physicians of the clinic.

◻ Coordinates patient care for follow-up brace fitting appointments as necessary.

◻.Responsible for educating staff members on Field Service policies and procedures.

◻Identifies infection control area(s) for product disposal and educates staff of area requirements.

◻Other duties as assigned.

Work Environment

◻ Field-based / Driving (i.e., physician’s offices, hospitals, clinics, etc.).

◻ Physical Demands: Must frequently lift and/or move up to 20 pounds. Office deskwork requires sitting, walking, and using a phone and computer.

◻ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Clinic
• Hospital

Supplemental pay types:

• Bonus opportunities

Weekly schedule:

• Monday to Friday

Experience:

• Patient Interaction: 1 year (Preferred)

Ability to Relocate:

• San Diego, CA: Relocate before starting work (Required)

Work Location: In person