What are the responsibilities and job description for the Client Manager I CBS position at Cadence Bank?
Description
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
Primary Function
The Client Manager I is responsible for all aspects of human capital and payroll management for contracts and assists clients in the process of obtaining information for payroll production and tax related issues.
Primary Responsibilities
- Verifies totals, responds to and helps resolves client questions and problems
- Manages integration of employee benefits, time and labor systems, payment transfers and other human resource direction.
- Maintains a base of over 100 payroll/HCM/Benefits clients
- Assists clients in maintaining human resource and payroll data including salary adjustments, special payments, tax allocations, employee deductions and payroll schedules.
- Accurately imports or keys all payroll related data necessary to process and meet appointment schedules
- Consults with clients relating to taxability of SEC 125 plans
- Assists with integration of employee benefits from new hire to carrier to termination
- Maintains a high rate of client retention through quality service
- Establishes and maintains a positive working relationship with clients, agencies and co-workers to promote a quality service image
- Regular and reliable attendance required
- Works cooperatively with others
Qualifications
Education/Designations:
- High school diploma or equivalent required
- Associate's Degree or equivalent from two-year college or technical school preferred
Skill Requirements
- Experience and proficiency using Microsoft Word and Excel and/or G Suite products including Gmail, Docs word processing, Sheets, and Drive cloud storage
- Excellent verbal and written communication skills
- Displays strong customer service skills
- Organizational and time management skills
- Ability to work in a team environment
- Projects professional appearance and manner
- Self-starter with the ability to be flexible
- High attention to detail
- Good problem solving skills
- Strong writing skills
Work Experience
- 3 years of office-related experience and/or training or equivalent combination of education and experience
- Solid understanding of payroll and payroll tax laws
Physical Requirements
- Must be able to communicate effectively with clients, producers, carriers and staff
- Ability to stand or sit at a workstation during a standard workday
- Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine and printer
- Ability to move about the office to access office machinery and supplies
Mental Requirements
- Ability to work and meet challenging deadlines and expectations
- Job entails meticulous attention to detail
- Must perform well with frequent interruptions or distractions
- Ability to quickly adjust priorities, focus and direction as circumstances dictates
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
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