What are the responsibilities and job description for the Experience Ambassador position at CADY?
At CADY, we don't just capture moments; we craft experiences. As an Experience Ambassador, you'll be part of a team dedicated to delivering unparalleled service and creating lasting memories for our clients. Help create personalized interactions and concierge-level service, during this life milestone - their Senior session! Join us and be a part of someone's lifeline memories, in an insta-worthy studio environment!
Apply today and learn how you can utilize these sales and soft skills far beyond your time with CADY. It will continue to bring value to your personal and professional life for years to come!
While initially seasonal, this position provides the chance for talented individuals to showcase their skills and potentially transition into a more permanent role or advance within the company!
Job Summary
Seasonal beginning immediately - February 29, 2025
Under the direction of your Studio Manager, the Experience Ambassador role is crucial in delivering CADY’s brand promise of an elevated Senior experience, and contributing toward the overall success of the business. The Experience Ambassador helps to host the overall retail experience while customers are in the studio for their session, then invite clients back to the studio for a concierge level image proofing and ordering process. Responsibilities and duties revolve around the three R’s - revenue, retail experience, and reviews. They have a passion for creating positive interactions, a motivation to exceed goals, and a commitment to fostering a welcoming and memorable environment.
Top 5 Responsibilities
1. Use sales techniques and soft skills to guide clients during the image presentation- includes helping them understand offerings, choose their finalized images, and complete the ordering process.
2. Achieve individual & studio goals such as target revenue, buy ratios, positive reviews, & upsell campaigns.
3. Greet and engage with customers in a friendly and approachable manner, anticipating customer needs to provide proactive assistance.
4. Develop a deep understanding of our products and services to effectively guide and educate customers. Stay informed and knowledgeable about promotions, offerings, and any changes in products/services
5. Address customer concerns or issues promptly and effectively, seeking solutions that leave customers satisfied.This would include collaborating with relevant departments to resolve more complex customer challenges.
Additional Responsibilities
6. Collaborate with the photographers and other team members to ensure a seamless transition from the photography session to the presentation and ordering process.
7. Effectively communicate the CADY brand identity to clients. Ensure that the values and messaging in the studio are consistently conveyed throughout the session, presentation, and check-in/out process.
8. Be prepared to handle any issues or concerns that may arise during the presentation or ordering process, working toward finding satisfactory resolutions for both the client and the studio.
9. Assist in training new team members as assigned.
10. Other duties as assigned.
Job Requirements
Must be at least 18 years of age
High School diploma or equivalent
Must pass a satisfactory background check
Able to communicate verbally with team members and customers
Exceptional interpersonal and communication skills
A positive and proactive attitude with a passion for delivering outstanding service
Ability to multitask and prioritize
Professional demeanor shown in person, on calls and in emails
Excellent organizational skills with strong attention to detail
Team player mentality with a willingness to collaborate with colleagues on ideas and initiatives
Flexible with working in a fast-paced environment
Physical Requirements and Environmental Factors
Extended periods of viewing computer screens
Able to walk/move inside or outside for more than 6 consecutive hours
Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded area)
Able to move up to 20 lbs
