What are the responsibilities and job description for the Account Representative position at CAE USA?
Role and Responsibilities
CAE, the worldwide leader in aviation training is looking for an Account Representative to join our sales team.
If you are someone with a passion for sales and customer service in a dynamic environment within aviation this role is for you.
The Account Representative role centers around customer success and sales execution for a defined platform. This position serves as the main point of contact for all customer service requests. The AR's focus will be to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. They will coordinate with both training services and sales to provide an ideal experience by acting as an internal champion for the client and a subject matter expert for their respective platform.
The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
- Accountable for all revenue bookings within their assigned territory. Owns the client's experience and acts as a link between Operations, Key Accounts, and Inside Sales.
- Responsible for quickly responding to requests to book revenue within the territory with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions or concerns.
- Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.
- Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
- Ensure all reporting and CRM entry is done accurately and on time
Knowledge, Skills, and Abilities:
- Bachelor's Degree Preferred
- 2-5 years of job-related experience
- Strong interpersonal and communication skills
- Frequent customer contact over the phone and ability to communicate effectively
- Customer service oriented
- Experience in aviation industry is a plus
- Solid negotiation skills
- Strong listening skills
- Experience with corporate flight departments and/or charter operators preferred
- Proficient verbal and written communication skills
#LI-MS1
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
CAE is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.
