Table Games Dual Rate Supervisor - Full Time (Harrah's Joliet)

DEALER FUNCTIONS:

• Conducts assigned game according to procedure.
• Exchanges cash for gaming chips according to procedure.
• Informs the Floorperson of any requests or unusual play.
• Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures.
• Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play.
• Routinely strives to build and maintain a rapport with table games guests.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adhere to all department/company policies and procedures.
• Completes all other duties as assigned.
  

SUPERVISOR FUNCTIONS:

• Provides superior guest service and develops quality players through personal interaction and relationship marketing.
• Ensures that all games employees are providing optimum service to all guests at all times.
• Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same.
• Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees.
• Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires.
• Responsible for building a rapport and coordinating daily functions with support service departments.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures
• Completes all other duties as assigned.
  

REQUIREMENTS:

• High School Diploma or equivalent.
• Previous guest service position preferred.
• Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy.
• Clear vision for near and medium distances, as well as, good peripheral vision.
• Manual dexterity to handle numerous decks of cards and chips.
• Able to add, multiply, divide, and subtract accurately to figure payoffs.
• Gaming knowledge that should include the actual dealing of the games.
• Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security.
• Must be guest service oriented, with excellent employee relation’s skills.
• Must be able to get along with co-workers and work as a team.
  

JOB DEMANDS:

• Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds.
• Position requires 25% standing, 5% sitting, 70% walking.
• Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting.
• Position requires manual dexterity to deal and collect cards and chips.
• Must be able to work in a fast paced, stressful environment.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to respond to touch, speech, smell, aural and visual cues.