Shift leader

Job title : shift leader

The Shift Leader is responsible for the

profitability and overall operation of the restaurant as a compliment to the

manager in charge and also in their absence. A majority of the time will be

spent leading the team to meet a high guest experience along with training and

coaching new and existing employees.

Guest First Culture

Embracing

a guest first culture is not a strategy; it is the way we should execute our

business. Start by taking personal responsibility to provide the best guest

service in the industry. Together, we can accomplish this by delivering what

our guests want : quality products; fast, friendly service; and a clean

restaurant. Quality products are prepared using the proper systems and recipes

the way the guest ordered it. Friendly service starts with you - a warm

greeting, a smile, and a thank you go a long way. A clean restaurant provides

the guest with the atmosphere they want.

Let's make their day ... every guest,

every day.

REsponsibilities include (but not limited to) the following

Operations

Excellence for Guest Satisfaction

Holds the guest as their highest

priority and role models exceptional guest service

Acknowledges

all guests with a friendly smile and is highly responsive to needs and special

requests

Empowers

the team to satisfy guests and resolve problems

Communicates

clearly with each guest in a friendly and courteous way

Ensures

all orders are completed and packaged accurately and within Dunkin’ Donuts

speed of service standards

Monitors

and adjusts the products in the back case according to Dunkin’ Donuts

merchandising and product appearance standards

Consistently

serves quality food and beverages to each guest

Educates

on the Guest Satisfaction Survey program and ensures receipt are issued with

each order

Ensures

service with speed are met throughout each shift at Drive Thru and Front

Counter

Executes

team service through effective deployment and communication

Ensures

the restaurant meets food safety, sanitation and cleanliness standards during

shift

Assists

with equipment maintenance and calibration

Performs

travel paths interacting with guests and taking appropriate action as needed

Utilizes

Red Book or similar tool to track required documentation

Guards

the safety and security of the crew members and guests by proactively

identifying and addressing opportunities

Team

Environment

Supports a respectful team environment

Embraces

Supports the training of new crew

members as requested by the Restaurant Manager

Recognizes crew

members for their efforts and contributions during the shift

Provides consistent coaching that drives

performance of the team to achieve goals

Seeks

feedback from others and responds positively to coaching

Profitability

Drives sales through execution of

product promotions including sampling and ensuring crew can properly describe

and prepare all promotional products

Provides

feedback, information and suggestions to Restaurant Manager

Communicates shift goals and results to

team

Ensures the shift is properly staffed

and the team is properly deployed to meet standards and goals

Manages cash over / short during shift through

accurate counting and cashier assignment

Manages food cost during shift through

accurate tracking and minimizing waste, following prep plans, and completing

daily inventory as assigned

Manages labor cost during shift through

proper delegation, balancing guest focus with task assignment

Reports all equipment and facility issues

to Restaurant Manager

Ensures processes and policies are

followed on their shift

QUALIFICATIONS

Fluent in English

Restaurant, retail, or supervisory experience

Basic computer skills

At least 18 years of age (where applicable)

Basic writing skills

High School diploma, or equivalent

Basic math

skill and financial acumen

Must have

open availability to work all shifts

Capable of standing for 6 hours and for lifting up to 30lbs

Compe tencies

Guest Focus

Understands

and exceeds guest expectations, needs and requirements

Develops

and maintains guest relationships

Displays

a sense of urgency with guests

Seeks

ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves

guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets

and maintains high standards for self and others, acts as a role model

Consistently

meets or exceeds goals

Contributes

to the overall team performance; understands how his / her role relates to others

Sets,

prioritizes and maintains focus on important activities

Reads

and interprets reports to establish goals and deliver results

Seeks

ideas and best practices from other individuals, teams, and networks and

applies this knowledge to achieve results

Problem Solving and Decision Making

Identifies

and resolves issues and problems

Uses

information at hand to make decisions and solve problems; includes others when

necessary

Identifies

root cause of a problem and implements a solution to prevent from recurring

Empowers

others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops

and maintains relationships with team, peers, cross functional partners and

supervisors

Operates

with integrity; demonstrates honesty, treats others with respect, keeps

commitments

Encourages

collaboration and teamwork

Leads

others; negotiates and takes effective action

Conflict Management

Seeks

to understand conflict through active listening

Recognizes

conflicts as an opportunity to learn, improve and grow personally and

professionally

Resolves

situations using facts involved, ensuring consistency with policies and

procedures

Escalates

issues as appropriate

Business and Financial Acumen

Understands

guest and competition; translates and applies own expertise to address business

opportunities

Approaches

situations with an innovative mind and looks beyond the obvious to deliver solutions

and implement change

a working knowledge of profit and loss and other key financial measurements in

order to identify business trends, make adjustments accordingly and set goals

Understands,

analyzes and communicates the key performance / profit levers and manages to

these measures

WHAT WE OFFER

With 250 restaurants in our network you will have the opportunity to grow internally and learn new skills

• Health insurance
• 401k per company policy

With 200 locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture.

You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates.

If hired, Cafua Management Company will be your only employer

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination.

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military / veteran status, or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com.

Last updated : 2024-08-19