Desktop Support Specialist

Job ID Number

R2872

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Desktop Support Specialist, you will assist users in the resolution of hardware and software issues, as well as, assist in the imaging and deployment of new devices.

Job Description

As a Desktop Support Specialist, you will provide on-site end user support to PC, device, and peripheral issues, as well as assist with imaging and deployment of new devices. This position will be full time and onsite in Trenton, NJ.

What You’ll Do

• Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities
• Document, track, and monitor the issue to facilitate a timely resolution
• Image, configure, and deploy new devices
• Provide data migration from the existing to the new device, as well as updating systems for device tracking and inventory
• Provide excellent customer service and demonstrate collaborative relationships within the team
• Deliver a high level of customer service and professional interaction with internal customers, management, and administration
  
  

Required

What You’ll Need

• 5 years’ professional work experience providing customer service to internal customers, management, and administration
• 5 years’ professional work experience providing desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues
• 5 years’ professional work experience providing desktop support for a variety of business and software development applications
• 5 years’ professional work experience providing desktop support to end-users and suggesting alternative solutions for hardware requirements
• 5 years’ professional work experience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and software
• 5 years’ professional work experience performing Backup/Recovery, and troubleshooting network connectivity issues
• 5 years’ professional work experience troubleshooting/supporting Windows 10 desktops/laptops/tablets
• 5 years’ professional work experience with SCCM to image computers
• 5 years’ professional work experience troubleshooting/supporting Windows 11 desktops/laptops/tablets
• 5 years’ professional work experience Support and configuration of Android mobile phones
  
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
  
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.