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Customer lead

Calculated Hire
Salt Lake, UT Full Time
POSTED ON 4/27/2024 CLOSED ON 5/23/2024

Job Posting for Customer lead at Calculated Hire

Brokerage Complaint Resolution Specialist

Hybrid - Salt Lake City, UT

6-month Contract (W2), Weekly Pay (40 hours / week)

Pay Rate : $32.75 / hr.

Desired Start Date : 5 / 13 / 2024

Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services company. You will be responsible for the following components :

Job Description :

  • Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.
  • Identify opportunities for process improvement within the customer support functional area.
  • Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
  • Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
  • Serve as the first point of customer contact in providing support for routine technical questions and issues.

Required Qualifications :

  • 2 years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education.
  • Series 7 License - Must be Active (or within a 2 year window so it may be reactivated quickly)

Desired Qualifications

  • Brokerage operations experience
  • Customer service experience
  • Microsoft Products
  • Strong verbal and written communication Skills

    • Last updated : 2024-04-27

Salary : $33

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Estimate Salary for Customer lead in Salt Lake, UT
$60,080 (Medium)
$51,909 (25th)
$68,251 (75th)
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