Salon Receptionist - Pet and Human Relations

FRONT DESK RECEPTIONIST - SAN MARCOS BUSY, POPULAR PET SALON

If you are:

• Comfortable with all dog breeds
• Friendly and positive with a calm demeanor
• Organized and detail-oriented
• Punctual and dependable
• Able to multitask and prioritize numerous items at once
• A people person & customer service professional
• Pass a background check

…this may be a position you would love!

PERKS OF THIS POSITION

• You will get to interact with a variety of unique dog breeds
• Working in an appointment-based schedule allows us more control of the peace and calm of the grooming environment, resulting in happier dogs and groomers
• The salon as a whole participates in fun local events, including the Gaslamp Holiday Pet Parade (2018 Winner) and travel to international grooming competitions (SuperZoo Las Vegas)
• No late-night shifts (salon closes at 6 PM); closed for major holidays
• Opportunity to learn skills for pet grooming and bathing
• Competitive hourly pay

JOB TYPE:

• Part-time
• Must be available weekends, mornings, and early evenings

WORK AUTHORIZATION:

• United States (Required)
• Must be at least 18 years of age

RESPONSIBILITIES

Front Desk/Reception

• Greet and welcome clients and pets with a professional and friendly demeanor
• Answer phone calls and reply to emails and be able to provide information about pricing, services, and retail products
• Understanding software to manage the master salon schedule including booking, confirming, and changing appointments
• Book appointment requests through the online scheduling portal
• Understand and use scheduling by breed, time, stylist and type of service
• Check-in/out Cali Pets clients and collect their payments using a POS system
• Training provided * Balance physical cash and credit card payments for beginning and end of day
• Maintain accuracy and confidentiality of client and pet data
• Maintain front desk cleanliness and organization
• Directly support salon owner in all other duties and task
• Assist with sensitive client situations professionally
• Opening and closing salon duties

Cleaning & Other Duties

• Attend to dogs and help to maintain salon safety certification
• Clean and sanitize self-wash tubs; Restock self-wash supplies
• Fold towels
• Vacuum and mop salon floor
• Clean bathroom weekly
• Clean windows and front desk counter
• Take out trash
• Other duties

QUALIFICATIONS & EXPERIENCE

• High School Diploma (required)
• Reception experience or customer service experience
• Must have hands on dog experience, professional experience not required
• Dog knowledge is strongly preferred
• 1 year or more experience preferred * Excellent customer service skills and courteous phone etiquette
• 1 year of customer service experience preferred
• Ability to work well within a team and prioritize salon needs with other tasks
• Positive attitude and warm approach to customer service
• Ability to stay calm in stressful situations
• Strong ethics and a high degree of integrity
• Excellent oral and written communication skills
• Experience with Microsoft Word
• Basic Knowledge of Microsoft Excel
• Strong time management and organizational skills
• Must have reliable transportation
• Spanish proficiency a plus

PHYSICAL DEMANDS:

• Must be able to occasionally lift 30 pounds
• Must be able to sit and stand for extended periods

AVAILABLE SHIFTS AND COMPENSATION:

We have available shifts all days of the week. Compensation depends on applicant experience.

ABOUT CALI PETS

Cali Pets is San Diego County’s first and only safety-certified and regulated grooming salon for dogs and cats. We are family-owned and operated seven days a week to offer competition-caliber pet grooming from our stylists. Cali Pets is proud to work with local and environmentally-conscious businesses for our shampoo and grooming products, and to participate in the community through local events.

Please send your resume and include at least three professional references.

We look forward to hearing from you!

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Application Question(s):

• ARe you comfortable with all dogs?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location