What are the responsibilities and job description for the Director, Human Resources position at Caliber Collision?
Service Center
CSCS TX
Essential Job Duties
CSCS TX
Essential Job Duties
- Partner with senior operational leadership to execute teammate strategies that create the best trained most satisfied teammates as well as support regional goals.
- Actively identify gaps, propose and implement strategies necessary to cover risks and support growth.
- Support leadership on the rollout of performance management to ensure that feedback and development are executed
- Facilitate the rollout and execution of Caliber’s talent management plan and ensures alignment with the strategic plans of the organization.
- Advise leaders on the implications of short and long-term decisions, strategies, and largescale change efforts that will yield sustainable business results.
- Monitor and leverage performance results and recommend improvement opportunities. Develop and implement strategic plans, policies, programs, and tools in partnership with other areas within Teammate Services and business leaders to build and enhance organizational capability and add value to the business.
- Plan and promote the understanding, application, and improvement of strategies to address talent gaps and needs.
- In conjunction with Talent Management and Talent Acquisition to design and leverage integrated people strategies; enabling the attraction, development, and retention of talent.
- Responsible for directly managing & providing day to day work direction, and overall coaching, mentoring, performance management and development of direct reports.
- Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations to mitigate risk.
- Partner closely with leadership and teammates to improve work relationships, build morale, trust, and increase engagement, productivity and retention.
- Partner with leaders and teammates to drive action-oriented initiatives for a great place to work.
- Perform other duties as required to successfully meet the needs of the business.
- 7-10 years of related experience
- Bachelor’s degree preferred
- Strong knowledge of Human Resource principles, practices and procedures. Strong business acumen and ability to work well with all levels of the organization to integrate teammate and business strategies.
- Evaluated based upon metrics or goals related to ENPS, Turnover and outcomes of improved Customer service (measured through the customer service excellence program or CSEP) and improved Ebitda
- Excellent written and verbal communication; high quality document preparation and presentation skills.
- Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization.
- Ability to work independently, as well as an active member of both business and Teammate Service teams.
- Experience working driving organizational change initiatives and developing talent management plans
- Excellent knowledge of employment laws and federal and state laws covering discrimination and equal opportunity employment.
- Resilient and able to thrive in a fast paced environment.
- Ability to maintain a high level of confidentiality
- Proficient in Microsoft Office suite and experience with HRIS systems.
- PHR / SPHR, SHRM-CP/SHRM-SCP certification or HR degree preferred.
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