Customer Service Specialist

Caliber Home Loans, Inc. is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry.

Here at Caliber, we've replaced the stereotypical corporate culture with a casual "dress for your day"work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.

POSITION SUMMARY

The Customer Service Specialist I works in an inbound call-center to address customer questions, concerns and education. Additionally, the CSS is expected to deliver best in class support, with an emphasis on high-touch service, to all incoming callers. While on a call, the CSS is expected to analyze requests, resolve and answer inquiries related to mortgage loans, and route escalations to the appropriate department.

RESPONSIBILITIES

• General customer service responsibilities in a fast-paced environment, where multi-tasking is key to ongoing success.
• Manage telephone calls professionally, efficiently and in accordance with Caliber policies and procedures.
• Perform data entry associated maintaining accurate and current loan information.
• Assist with manual tasks and various other projects as needed.

REQUIREMENTS

• Customer service experience preferred.
• Good interpersonal and verbal communication skills.
• Current, working knowledge of the Microsoft Office suite, including: Word, Excel, Access and PowerPoint.
• Ability to accurately type an average of approximately 40 words per minute.
• Available to work over-time as requested and required by business need and communicated by your manager.
• Experience with Fiserv, Aspect or similar systems is desired.
• 1 + years of experience in a lending environment is desired.
• Fluency in a foreign language is a plus.

Our employees demonstrate the Caliber Ways of Work (WOWS) every day through:

• Collaborating Contagiously
• Caring Fiercely
• Doing the Right Thing
• Leading Thoughtfully

Caliber benefits and perks will WOW you!

Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer paid holidays, as well as numerous employee discount programs.

We are proud to be a military friendly employer, and provide paid leave during military assignments for employees who serve in the Guard or Reserve.

Employees who work at our Coppell headquarters experience additional perks that include: standing desks, complimentary coffee and tea stations, an on-site gym and activities center with ping-pong and pool tables, and an in-house café.

Caliber is an equal opportunity employer.