Warranty Coordinator

• MINIMUM 2 years of experience in the swimming pool industry

California Pools & Landscape is a nationally awarded pool and landscape company with a commitment to delivering superior products with excellent customer service. Every employee at CPL is committed to the philosophy that we are not only building outdoor living environments but we are also building relationships on a foundation of respect and honor between our customers, our teammates and the other businesses we work with. To be a successful employee at our company you have to have a passion for customer service and a desire to help those around you be successful.

Position Summary:

As a Warranty Coordinator, you'll be the main point of contact for our clients, contractors, and internal team members to answer questions after a project is complete and to schedule any necessary repairs . This is a high volume position which requires exceptional communication abilities, excellent organizational skills, critical thinking, and an ability to work independently.

• Communication with homeowners and trades is a major part of this job. If you do not enjoy speaking on the phone to customers or trades, this is not the position for you.

Fundamental Components:

• Answer inbound calls from clients requesting information or to schedule repairs
• Initiate and manage warranty claim from start to completion
• Schedule evaluations of in house warranty supers, coordinate and over see all schedule of repairs.
• Estimate repair costs not covered by the warranty terms to present to clients
• Coordinate repairs with installing contractors and clients
• Follow up with clients after repairs to ensure work completion and customer satisfaction
• Process payment information

Qualifications:

• MUST HAVE EXPERIENCE IN THE POOL INDUSTRY, ( experience with hardscape, softscape, pool leak repairs)
• Must have computer experience, including the use of email systems

Additional Job Information:

• This is a Monday through Friday with flex hours between 7:00 am to 5:00 pm position (some overtime during repair season may be required)
• We offer a generous employee benefits package including health, dental, vision, life insurance and short term disability, 401K, Vacation/PTO, PSL
• Pay is dependent on experience.
• We are a company built on excellence. We have a culture that values growth, achievement, diversity and a positive work place where your voice can be heard

Typical end time:

• 5PM

Typical start time:

• 7AM

Will offer top pay and benefits to top performers!

Looking to get qualified, motivated people in to work with our Service and Warranty team. Room for advancement!

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Pool: 2 years (Required)

Work Location: In person

Salary : $22 - $24