High Call Volume Remote Call Center Agent - Verification Specialist

About us

Our goal is to be the leading provider of performance-based marketing solutions for businesses of all sizes. At CallCore Media, we believe that every business deserves access to high-quality, customized marketing strategies that drive growth and revenue.

As a member of our team, you'll have the opportunity to work with clients across a wide range of industries, leveraging cutting-edge technology and data-driven insights to deliver results that exceed expectations.

As a rapidly growing company, we're always on the lookout for talented individuals who share our passion for innovation, customer service, and results. If you're a driven, creative problem-solver who's ready to take on new challenges and make a real impact, we want to hear from you.

Title: High Call Volume Remote Call Center Agent - Verification Specialist

Are you a master of communication with an exceptional ability to handle high call volumes? Do you thrive in a fast-paced environment where attention to detail is crucial? If so, CallCore Media is seeking a talented and motivated individual like you to join our team as a High Call Volume Remote Call Center Agent - Verification Specialist.

As a High Call Volume Remote Call Center Agent - Verification Specialist, you will play a vital role in ensuring that callers meet all the necessary qualifications before being transferred to the appropriate departments. Your exceptional communication skills, attention to detail, and ability to handle a high volume of calls will be essential in providing seamless experiences for our customers.

Responsibilities:

• Handle a high volume of inbound and outbound calls (300-400/day) efficiently and professionally, verifying caller information to determine eligibility
• Conduct thorough and accurate qualification assessments by asking pertinent questions and gathering relevant information
• Update caller records and document interactions in our CRM system with precision and attention to detail
• Provide exceptional customer service by addressing callers' inquiries, resolving concerns, and delivering accurate information
• Adhere to company policies and procedures while maintaining confidentiality and data security
• Meet and exceed performance metrics
• Adapt to different campaigns and procedures as needed

Requirements:

• High school diploma or equivalent
• Previous experience in a call center or sales environment preferred
• Excellent verbal and written communication skills
• Ability to multitask and adapt to different campaigns
• Proficient in using a computer and navigating multiple systems

Must have a quiet workspace and all necessary equipment including:

• USB Headset
• Windows 10 or higher or Mac OS X 10.11 or higher, 8GB Ram 250 GB Hard-Drive space
• Hard-wired internet connection with speed of at least 30 Mbps download and 10 Mbps upload)
• Webcam (required for training),

This is a full-time position with a pay rate of $13/hr plus ATTENDANCE BONUS* and PERFORMANCE BONUS (up to $10/hr). If you are a motivated self-starter with excellent communication skills and the ability to adapt to different campaigns, we encourage you to apply for this exciting opportunity.

*Attendance Bonus - Employees must work 38 or more hours per week to be eligible.

ACCEPTING APPLICANTS FROM:

• FLORIDA

FOR CONSIDERATION APPLICANTS MUST APPLY AT: https://bit.ly/CCM_Remote_Call_Center_Agent

Job Type: Full-time

Pay: $13.00 - $23.00 per hour

Benefits:

• Dental insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

People with a criminal record are encouraged to apply

Experience:

• Customer service: 2 years (Required)
• Call Center: 2 years (Required)

Work Location: Remote

Salary : $13 - $23