What are the responsibilities and job description for the Front Office Manager position at Cambria Hotel New Haven?
About Us:
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
Requirements:
At the Cambria Hotel New Haven we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.
If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel New Haven with Pyramid Hotel Group can mean for you!
Description:
Come Grow with us!
We are seeking a Front Office Manager for the soon to open Cambria Hotel New Haven. Scheduled to open early Fall, 2022, our upscale hotel will boast contemporary and sophisticated guest rooms, flexible meeting space and on-site dining with freshly made food, local craft beer, wine and specialty cocktails!
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
- Must have excellent communication skills, written and verbal, and relate to guests concerns and work well in groups.
- Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential.
- Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
- Must be able to handle multi-tasking and be goal- and results-oriented.
- Must have strong time management skills to meet deadlines.
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