What are the responsibilities and job description for the Housekeeping Manager or Supervisor - Full Time position at Cambria Hotels Bettendorf?
Cambria Hotel is currently seeking an experienced Manager/Supervisor to oversee the hotels cleaning department (hotel rooms, public space, restaurant/banquet rooms, and laundry). In this role you will be responsible for the departments daily, weekly, and monthly management. You will oversee a team of up to twenty employees, and work with multiple departments throughout the property to ensure that the hotels needs are met
Who We Are:
Frontier Hospitality Group has been locally owned for over 71 years (1950). We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.
Benefits to Working Here:
- Health and Dental Insurance, 401K, and Voluntary Life Insurance (all that good adult stuff you need), along with vacation for qualified employees.
- Travel Discounts to relax and refresh.
- Growth opportunities to keep you challenged in your career.
Essential Duties and Responsibilities:
- Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. Provide discipline of staff according to company policy and procedure.
- Responsible for interviewing, hiring, performance evaluation, discipline, and termination of all housekeeping personnel. Responsible for completing new hire orientation and coordinating training process according to structured plan. Prepares schedules and maintains housekeeping records and reports.
- Oversees that staff is trained and observing all safety and security procedures.
- Assists manager in preventative maintenance programs for guest rooms and public areas. Originates work orders for needed repairs to guest rooms or public areas and review with management.
- Responds to guest complaints, special requests and takes action to ensure guest satisfaction.
- Assists in scheduling of special cleaning programs as required; areas such as window washing, carpet shampooing, vent cleaning, general cleaning and other programs that may be included in the cleaning program directed by the General Manager.
- Inspects guest rooms/suites, linen rooms, and public areas to assure that the property's standards of housekeeping and cleanliness are maintained by employees to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide additional training as needed.
- Other duties as assigned.
Qualifications and Requirements:
- 1 years managing a department of ten or more employees.
- Prior housekeeping and laundry experience desired.
- Ability to work a flexible schedule including nights and weekends if necessary
EOE/AA/Disabled/Veteran