Sales Manager

Being the Sales Manager at a Concord Hospitality property means you hold an important key to the hotel’s success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of hotel for both guest rooms and event space.

Our Sales Managers are designated outside sales roles with 50%-80% of their time being out of the office conducting sales calls. You also are the key contact for events at the hotel utilizing various meeting/event spaces to market to groups and corporate for meetings and catered events.

Candidates should be familiar with marketing plans, action plan creation as well as working with both revenue and sales call goals…

Key Role Responsibilities:

• Foster Business with proactive and reactive sales efforts
• Independently develop and complete the monthly SMART plan, which documents measurable goals and includes the specific action items necessary to ensure success. Communicate progress of the SMART plan each week during the weekly one-on-one meeting with the DOSM and document results at the end of the month.
• Local community involvement with local networking chapters to help foster new relationships for the Hotel.
• Understand and interpret market conditions, trends, and competition by analyzing data, drawing conclusions on that data, and making decisions and recommendations for improvement of hotel revenue.
• Provide excellent customer service to our clients with speed and efficiency in returning calls and bookings
• Exude proactive planning, organizational skills, and keen sense of pricing for overall efficiency of department
• Provide excellent follow through on details to account and to hotel departments
• Be the face of the hotel as all industry events with property representation of professionalism and character
• Meet and exceed all monthly revenue and sales calls goals
• Documentation of all sales activities in Delphi or similar sales system for tracking and history
• Be a team player at all times to assist as needed in the operation of a successful hotel

Skills & Requirements Needed:

• 2 years in related experience in sales work at a meeting/convention hotel
• Must have experience in sales solicitation, contract closing, site inspections/visits, setting up FAM trips, and contract negotiation.
• Typing skills required as well as knowledge of software programs including Delphi, PMS systems, and Microsoft office.
• Reasoning Ability: Ability to investigate and analyze large amounts of data drawing conclusions on that data to help drive revenue for the hotel. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems including several variables in standardized situations. Ability to think independently and use discretion to make decisions impacting the company’s business operations and finances.
• Persuade and influence
• Motivate, encourage and inspire
• Problem-solving
• Leadership skills

If this award-winning hotel with an award-winning company in a growing fun city sounds like you!

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates say it best with our national company cheer heard throughout North America -

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."