Patient Account Team Lead -- Procedure Scheduling - Phone PAT -- Dover Building

Directly support the Unit Supervisor in Patient Accounts in order to assist with day to day workflow process and distribution. They will provide working leadership for the employees assigned to all areas of the Patient Accounts Department.

Responsibilities

• Coordinate the activities of the Collectors and Billing Specialists to ensure accounts are followed up correctly and in a timely manner. • Monitor work habits and alerts the Supervisor of potential problems. • Make recommendations to the Supervisor concerning employee selection, performance appraisals, and performance problems. • Maintain statistics and reports for the Unit Supervisor to monitor production. • Orient and train new employees assigned to his/her area. • Demonstrate very good interpersonal skills by using sound judgment and tact at all times. • Monitor and review the workload that is distributed to each employee. Assist the Supervisor whenever necessary in establishing workflow guidelines and procedures. • Maintain statistics and reports in order for the Supervisor to monitor the production and progress in their assigned area. • Responsible for follow-up accounts and other related duties as described in the Collector's job description. • Provide initial and ongoing training of employees. This training will be accounts that require manual manipulation, as well as claims submitted eletronically. • Make decisions concerning all issues related to a follow-up account, including resolving reimbursement to the maximum level and minimizing bad debts. • Make decisions within the established policies, procedures and guidelines. • Responsible for placing accounts with other Collections agencies or consulting with Legal Services. • Responsible for billing accounts and other related duties as described in the Billing Specialist's job description

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.

Education

• High School Diploma or GED (Required) Experience: 5-7 years third party billing. Familiar with A/R and Third Party Reimbursement. Medical Terminology background preferred

Credentials

• No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Dover Building

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Lisa J. Craft lisa.craft@vandaliahealth.org