IT Support Specialist

                                                                                                 CAMCARE HEALTH CORPORATION 

                                                                                                                 Job Description 

                                                                                                  IT SUPPORT SPECIALIST - LEVEL 1

Who we are: CAMcare Health is made of a diverse and innovative team motivated to provide the best possible healthcare to communities in Camden and the surrounding communities. We live our values by providing primary health care to everyone regardless of their ability to pay at seven sites throughout Camden and Gloucester counties. Focused on leveling up patient care, we are incorporating technology, creative problem solving, and innovating healthcare every day.

How you can make an impact: As an entry level IT Support Specialist – Level 1 at CAMcare, you will contribute your great work ethic, creative problem solving and IT expertise to a growing and mission-driven organization. You will be part of a team that thrives on collaboration, novel thinking, and transformation.

What you will do:

• Research and resolve technical problems of moderate complexity.
• Respond to telephone, Teams, e-mail and in person requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• Provide excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations, or when appropriate, escalate to appropriate IT staff members.
• Reimage systems, provide hand-on fixes for desktops/laptops that include software installations and upgrades.
• Record, track, annotate all help desk tickets, outcomes, actions taken, and final resolutions.
• New PC/User setup – including peripherals such as printers, webcams, VoIP phones.
• Microsoft 365 user administration.

Who you are and the skills you bring:

• Associate degree preferred.
• CompTIA A Certification is encouraged.
• Minimum 1 year of customer service / computer troubleshooting experience.
• Proficiency in Microsoft 365, Azure Active Directory and Virtual Desktop Environments encouraged.
• Self-motivated individual with a knack for problem-solving.
• Experience being the primary contact on technical / service-related problems.
• Familiarity with computer networks and software.
• Strong interpersonal skills – communicating in a polite and effective manner with internal clients. 
• Excellent writing skills – to clearly respond to help desk tickets, e-mails, and other projects as assigned.

This is NOT a remote position.

CAMcare’s COVID-19 vaccine mandate is in alignment with applicable local, state and federal mandates.  This requires that all employees are both vaccinated and boosted for COVID-19.  Employees may request exemption consideration for COVID-19 vaccine requirements for valid religious and medical reasons.

Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions, as required under the Americans With Disabilities Act ("ADA") or other applicable state/local law.

CAMcare Health Corporation is an Equal Opportunity Employer

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance