Management

Camp Manager Job Summary and Mission

Camp Bow Wow is the Premier Provider of Innovative, Healthy and Happy Pet Care Worldwide, While Lending a Paw to Animals in Need.

Camp Bow Wow® provides a fun, safe and upscale environment for dogs to play, romp and receive lots of love and attention!

This is a very hands-on position, and contributes to the success of Camp Bow Wow by leading a team of Certified Camp Counselors to create and maintain a premier experience while building lasting relationships with our customers!

The Camp Manager is required to customarily exercise discretion in managing the overall operation of the Camp. In particular, a majority of time is spent supervising and directing, making staffing decisions (i.e., hiring, training, developing, evaluating, coaching, counseling, and scheduling), ensuring customer satisfaction, managing the Camp’s financial performance, and managing the health and safety of all the pets in our care.

Summary of key responsibilities and essential job functions include but are not limited to the following:

Leadership

• Setting goals and modeling how to work together as a team
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep Camp operating to standard and to set a positive example for the team
• Displays a priority in building relationships with our human and furry clients by training and holding the team accountable for delivering premier customer service
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the team to implement them to accomplish these objectives
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Camp Bow Wow
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team to ensure smooth flow of operations
• Provides coaching and direction to the team to take action and to achieve operational goals
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the team to achieve operational goals

Planning and Execution

• Developing strategic and operational plans for the team, managing execution, and measuring results
• Monitors and manages store staffing levels
• Utilizes existing tools to identify and prioritize communications and uses discretion to filter communications to the team
• Communicates clearly, concisely and accurately in order to ensure effective operations

Development & Team Building

• Providing team with coaching, feedback, and developmental opportunities and building effective teams
• Actively manages Camp by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve performance
• Manages ongoing performance using performance management tools to support organizational objectives
• Challenges and inspires team to achieve business results
• Develops and maintains positive relationships
• Ensures team adheres to operational compliance requirements
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful team resulting in an environment of value and respect

Job Type: Full-time

Required experience:

• Management Experience Preferred: 2 years

Required education:

• High school or equivalent

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person