Warranty Manager

The outdoors is a big place and just as it offers endless adventures, so does our company.

Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.

As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!

We are looking for a talented Warranty Manager who will be primarily responsible for supervising the Warranty and Parts Departments, initiating and processing requests for warranty repair services and providing administrative support to the Service Department as well as keeping Manufacturers apprised of work progress.

Job Duties

• Supervise employees and monitor processes
• Responsible for new unit check in process/procedure
• Duplicate receipt documents and create unit Service files
• Co-operate with Advisor to create initial unit work order and pre-authorize all warranty work on new units
• Determine repair requests to be covered under Manufacturer and/or Vendor warranty guidelines
• Provide known approval time and/or flat rates for repair to all relevant dealer Personnel as prime priority
• Provide direct advice on valid work order quality content to substantiate claims prior to work order finalization
• Provide and keep on-line photo library for warranty unit claims
• Manage all paper flow, in order to claim warranty repairs for payment, within 7 days
• Manage and pursue all claims to be paid as well as applying payment to paid claims including credit memos
• Appeal all denied claims as appropriate and clear irrevocably denied balances to keep AR book up to date
• Ensure all relevant Personnel are familiar with warranty procedures/processes
• Assist Advisors in checking sold units for outstanding recalls as appropriate
• Provide price estimates for Manufacturer prior to work commencement if needed
• Back up Service Advisors when/if needed

Qualifications

• A minimum of two years of Service Advisor or Technician experience is preferred
• Excellent record keeping and documenting skills required
• Proficient in IDS or other Dealership Management software preferred
• Strong communication skills both verbally as well as written are essential.
• Ability to work daily on a computer and perform internet searches as needed
• Ability to build and maintain an in-depth tree file for warranty pictures
• Excellent organization and follow up skills are required
• The ability to follow Department procedures and policies
• Strong clerical skills a must
• A good understanding of accounts, invoices, debits and credits is required
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.