Milne Cafe Retail Supervisor

CAMPUS AUXILIARY SERVICES AT SUNY GENESEO

Milne Cafe Retail Supervisor

CAMPUS AUXILIARY SERVICES AT SUNY GENESEO!

Our people are the lifeline of the organization. We are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication. As a teammate in our culinary and dining services, operations or administration teams, you will have the opportunity to utilize skills in the areas of exceptional customer service, team collaboration, adaptability and determination. As one of our teammates, you not only have the opportunity to serve others and immerse yourself in the organization – you get paid to make a true difference!

OUR MISSION:

We provide essential services that positively impact campus life and all who engage in our community, including students, faculty, staff, guests, and friends of the college.

OUR VALUES:

Our pursuit of excellence will reinforce SUNY Geneseo's vision of being a distinctive, equity-centered, public honors college by providing quality services and supporting innovative and transformative experiences in an inclusive community.

We Value COMMUNITY

We Embrace ACCEPTANCE

We Pursue SUCCESS

PURPOSE

The Milne Cafe is a food and retail marketplace on the campus of SUNY Geneseo. Milne Retail assists in the smooth operation of daily processes to provide high-quality service to students, faculty and other customers. This position is responsible for all store/cafe processes and ensures sanitation and safety practices are met in all areas of the location. This position has direct supervision of employees to ensure compliance and adherence to department policies and procedures.

This is a 10 month position with summer months off. The schedule (which is subject to change) is 2:00 pm - 10:30 pm Monday-Friday. Hours may adjust as necessary for business operations.

Essential Functions

• Oversight of Milne Cafe to ensure high customer satisfaction in products and experience while driving company objectives
• Responsible for product choice and placement
• Create product placement and organizing space to utilize space and increase sales.
• Collaborate with the marketing team to promote Milne Cafe to increase awareness and revenue
• Maintain monthly and annual sales targets
• Anticipate and mitigate customer service comments or concerns
• Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of products and service standards and procedures
• Ensure an effective learning environment by coaching employees, orchestrating learning opportunities, and providing relevant, high-impact feedback.
• Assist in interviewing and hiring of retail staff
• Manage employee performance by clearly defining job responsibilities and standards of performance, providing clear, thorough and timely feedback.up to and including corrective action
• Manage and delegate tasks to employees
• Monitor staff attendance, reviews and approves various requests and authorizes all overtime and verification of timecards
• Responsible for stock and inventory
• Communicates with other departments for Grab and Go product ordering and placement
• Responsible for daily register and safe reconciliation
• Responsible for costing out and pricing new items
• Other duties may be assigned to reach individual and organizational goals
  
  
  

Skills And Competencies

• Excellent communication and interpersonal relationship building
• Outstanding customer service
• Time management
• Prioritization
• Strong leader
• Problem solving
• Customer service
• Business acumen
  
  
  

Education And Experience

• High school diploma or equivalency. Associate’s Degree preferred, or equivalent combination of education and experience. Culinary and/or supervisory experience required. ServSafe certification preferred.
  
  
  

Physical Requirements

• Ability to bend, stoop, kneel, crouch and twist
• Continued pushing, pulling, standing grasping and reaching
• Ability to lift up to 40 pounds occasionally
  
  
  

SCOPE AND DIRECTION

• Reports to: Senior Dining Manager
• Direct Reports: This position has direct reports
• FLSA Status: Non Exempt
• Rate of pay: $18.50 p/h
  
  
  

Benefits Package

• Comprehensive health and wellness packages including health, dental, vision, FSA or HSA for full time employees
• Retirement savings with employer match contributions
• Life/Disability Insurance
• Generous paid time off
• Paid holidays
• Complimentary dining and our on campus restaurants and cafes
• Career growth opportunities
• My Better Benefits discount services
• Tuition reimbursement
  
  
  

In support of the ADA, this job description lists only the responsibilities and qualifications deemed essential to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression and/or identity, disability, genetic predisposition, veteran status or status as a member of any other protected group or activity.