Tenant Relations Manager

Job Overview:
We are seeking a highly motivated and experienced Tenant Relations Manager to join our team. As the Tenant Relations Manager, you will be responsible for maintaining positive relationships with our customers and ensuring their satisfaction. This role requires excellent customer service skills, strong organizational abilities, and the ability to handle customer inquiries and concerns effectively.

Key Responsibilities:

• Tenant Communication: Serve as the primary point of contact for tenant inquiries, requests, and concerns. Maintain open lines of communication through various channels including phone, email, and in-person meetings.
• Issue Resolution: Address tenant issues and concerns in a timely and professional manner. Work closely with maintenance staff, property managers, and other relevant parties to resolve issues effectively and ensure tenant satisfaction.
• Lease Renewals and Rent Collection: Follow up with tenants on outstanding balances and collaborate with the accounting department as needed.
• Manage Tenant Move-in/Move-out Process: Assist new tenants with the move-in process and address any questions or concerns they may have. Ensure a smooth transition for new tenants into their new homes.
• Tenant Events and Engagement: Plan and organize tenant events, community activities, and outreach initiatives to foster a sense of community and belonging among tenants. Actively engage with tenants to understand their needs and preferences.
• Documentation and Record-Keeping: Maintain accurate records of tenant communications, issues, and resolutions. Prepare reports and summaries as needed for management review.
• Continuous Improvement: Identify opportunities for process improvements and enhancements to tenant services. Implement best practices to streamline communication and enhance tenant satisfaction.

Qualifications:

• Proven experience in customer service, property management, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of property management software is a plus.

Join Our Team:
If you are passionate about delivering exceptional service and building positive relationships with tenants, we encourage you to apply for the Tenant Relations Manager position at Campus Realtors. Help us create vibrant and thriving communities where tenants feel valued and supported. Apply now and become a vital part of our team!

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Ability to Relocate:

• Waco, TX 76706: Relocate before starting work (Required)

Work Location: In person