What are the responsibilities and job description for the Help Desk Technician position at camsdata inc?
Coordinate desktop changes to avoid deployment collisions.
• Prepare requests for rollout
• Prioritize change requests
• Create rollout plans for changes requests
• Coordinate implementation process
• Keep track of request and make sure they are implemented as planned
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
• Microsoft environment knowledge (desktop & server).
• Have good technical understanding of the products building up a desktop service.
• Experience from the desktop environment.
• Understanding and experience of change management process.
- Provide support in troubleshooting desktop software/hardware problems for end users
- Resolve technical hardware and software issues
- Procuring computer hardware and software
- Provide help desk support for hardware problems to manufacturing users
- Resolve hardware and software problems
- Resolving software and hardware problems
- Provide end-user hardware and/or software support
- Providing technical assistance to end users by troubleshooting hardware and software issues on computer systems
- Resolve end-user hardware/software problems to the end users satisfaction
- Resolving hardware and software customer issues
- Help resolve any hardware or software problems
- Provide end-user software troubleshooting and support
- Installing and troubleshooting hardware and software
- Provide end-user support to computer users
- Troubleshoot hardware and network connectivity issues
- Provide assistance and support to end-user software and hardware troubleshooting
- Installing hardware and software systems
- Diagnose and resolve technical hardware and software issues
- Troubleshoot and resolve users' hardware and software issues
- Upgrade software on end user computer
Recommended Skills
- Computer Hardware
- Information Technology
- Operating Systems
- Provide Software Troubleshooting
- Technical Support
- Upgrade Computer Hardware