Central Office Technician

Position Purpose/Summary

The Central Office Technician is committed to providing the highest quality of service to the communities, customers, and employees we serve by installing, programming, testing, maintenance and repair of central office equipment, transmission systems, and special circuits.

Primary Duties & Responsibilities

1. Uses company equipment, computer programs and applications, as required.
2. Performs central office administrative duties to include maintaining records, completing specialized reports, preparing logs, processing complex orders and trouble reports, as required.
3. Ability to read and understand technical manuals and schematic drawings.
4. Keep current with industry technology.
5. Learn IT functions and enhanced telecommunications technologies.
6. Demonstrates the technical skills and understanding necessary to perform the installation, operation, maintenance, testing and provisioning of all central office switching and transmission equipment from various manufacturers.
7. Understands trunk signaling protocols, CO routing, screening (such as Class, NLH, etc.), trunk and line level/impairment specifications and tests.
8. Installs, tests, maintains, and repairs advanced telecommunication services, such as, but not limited to, FTTP/FTTH, DOCSIS, VDSL, T1/PRI, and VOIP.
9. Has a basic understanding and performs the installation, operation, maintenance, testing, provisioning and repair of Wide Area Network equipment, protocols, and services.
10. Performs basic installation, testing, maintenance, and repairs of carrier equipment/Cable Television headend equipment, such as, but not limited to, receivers, video ciphers, modulators, and scramblers.
11. If applicable, installs, operates, tests, maintains and repairs radio systems, such as, but not limited to microwave, UFH, VFH and BETRS where applicable.
12. Receives trouble tickets and troubleshoots malfunctioning telecommunication services using computer applications, testing devices such as meters and analyzers, to locate and diagnose the nature of the problem.
13. Performs and interprets extensive diagnostic tests on digital switching equipment.
14. Operate as a technical support to aid in resolving complex issues for internal employees.
15. Reads and understands industry standards and group documents, such as, but not limited to, Bell core, NECA, USTA and ITU.
16. Reads and understands manufacturers’ schematics and documentation, industry standards and group documents, such as, but not limited to, Telcordia, NCTA, IETF, NECA and ITU.
17. Follow procedures for company buildings and grounds.
18. Understanding of how all company departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
19. Building and maintaining a good rapport and cooperative relationship with the customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions.
20. Being an advocate for company programs and special events while taking initiative to participate in and volunteering readily when opportunities arise.
21. Performing all other duties and responsibilities, as assigned.

Knowledge, Abilities, & Skills for Success

1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
2. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
3. Ability to work as a team member and exert initiative to work independently to reach a goal.
4. Ability to embrace change in the workplace while encouraging others to seek innovative approaches. 
5. Ability to function effectively as a team player. 
6. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures. 
7. Ability to work a flexible work schedule, as needed, to best serve our customers.

Qualifications

At a minimum, the Central Office Technician must have a associates degree in a related field of study along with 4 years of related work experience in maintaining switches, routers, fiber optic cables, and other equipment at switching hubs or central offices and a valid driver’s license.  A bachelor’s degree a related field of study along with 2-years of related work experience in maintaining switches, routers, fiber optic cables, and other equipment at switching hubs or central offices and a valid driver’s license is preferred. Preference of experience with hosted PBX and SIP networking. Preferred, but not required, knowledge of Meta Switch, Calix, Adtran, BTI and Infinera.

Physical Demands

Select one the following for the each of the items listed below:

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5 hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5 hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5 hours/day.   

  Standing                 N☐                        O☐                        F☐                         C☒        

       Walking                   N☐                        O☐                        F☐                         C☒        

          Sitting                   N☐                        O☐                        F☒                         C☐        

       Reach Outward                  N☐                        O☐                        F☒                         C☐        

 Reach Above Shoulder                  N☐                        O☐                        F☒                         C☐                         

Climbing                  N☐                        O☐                        F☒                         C☐                     

      Crawling                  N☐                        O☐                        F☒                         C☐                        

       Squatting/Kneeling                  N☐                        O☐                        F☒                         C☐                         

  Bending                  N☐                        O☐                        F☒                         C☐                       

Keyboarding                  N☐                        O☐                        F☒                         C☐                       

         Driving                  N☐                        O☐                        F☒                         C☐                         

        Hearing                  N☐                        O☐                        F☐                         C☒            

                            Perceiving                  N☐                        O☐                        F☐                         C☒                       

Communicating                 N☐                        O☐                        F☐                         C☒                             

   Distinguish Colors                 N☐                        O☐                        F☐                         C☒           

     Outdoor Climate                  N☐                        O☐                        F☒                         C☐           

Various Terrain                   N☐                        O☐                        F☒                         C☐          

    Cramped Workspace                  N☐                        O☐                        F☒                         C☐                         

   Lift/Carry:  

   Up to 10 lbs               N☐                        O☐                        F☒                         C☐          

   Up to 20 lbs               N☐                        O☐                        F☒                         C☐        

   Up to 50 lbs               N☐                        O☒                        F☐                         C☐          

   Up to 75 lbs               N☐                        O☒                        F☐                         C☐          

 Up to 100 lbs               N☐                        O☒                        F☐                         C☐          

               100 lbs                N☒                        O☐                        F☐                         C☐                                 

     Push/Pull:  

   Up to 10 lbs               N☐                        O☒                        F☐                         C☐          

   Up to 20 lbs               N☐                        O☒                        F☐                         C☐        

   Up to 50 lbs               N☐                        O☒                        F☐                         C☐          

   Up to 75 lbs               N☐                        O☒                        F☐                         C☐          

 Up to 100 lbs               N☐                        O☒                        F☐                         C☐          

         100 lbs               N☒                        O☐                        F☐                         C☐        

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. 

American Broadband Holding Company, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.