IT Applications - Help Desk Representative
Job Posting for IT Applications - Help Desk Representative at CANDIDATEPORTAL
OVERVIEW
Ensure an outstanding level of customer service by providing direct IT support to individuals throughout the organization. Provide comprehensive and progressive technical support for all
company standard desktop hardware, software, networks and peripherals which includes problem diagnosis and resolution, helpdesk support, and dedication to meeting the requirements of the
users in a professional, customer oriented manner.
RESPONSIBILITIES
Provide excellent customer service at all times
Clearly communicate technical solutions in a user-friendly, professional manner
Login daily to a helpdesk phone queue to support remote users
Diagnose and resolve end-user PC hardware/software problems, network or local printer problems, email, internet or local area network access problems
Resolve User ID and password issues in a quick and efficient manner
Provide level one and level two support for company hardware and desktop software standards
Provide support for phone messaging systems, voicemail, fax and mobile phones
Participate in emergency support after hours support on call rotation
Provide support for company standard video conference equipment
Work with users to maximize productivity and use of company standard and business specific, desktop and network based computer equipment and business applications
Work on special projects and performs other duties as required
QUALIFICATIONS
Six (6) months to three (3) years experience in a help desk role
Six (6) months to three (3) years PC hardware, software and peripheral implementation and support experience
Bachelor’s degree in Computer Science, Business Administration or related fields preferred
Experience and technology certifications may be substituted for education
A Certification, Network , Security , MCSE, etc.
Experience in PC/Notebook and peripheral break/fix resolution, installation and maintenance
Experience with data, wireless and voice networks
Experience supporting mobile phones and other mobile devices and related applications
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Job openings at CANDIDATEPORTAL
CANDIDATEPORTAL
Springfield, MA
Full Time
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Dalton, MA
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Buffalo, NY
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CANDIDATEPORTAL
Jacksonville, FL
Full Time
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