What are the responsibilities and job description for the Hotel Night Auditor position at Candlewood Suites -Lancaster?
Hotel Night Audit Experience Required.
Opera / PMS experience Required.
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies.
Take reservation requests efficiently.
Answer Phone in accordance with standards of Hotel
Monitor room availability and offer GM and Owners assistance in yield management and restrictions.
Have a thorough knowledge of emergency and security procedures.
Offer and properly handle requests for wake up calls.Know how to clean guestrooms to standards.
Open and close shift, make cash drops.
Ensure all credit cards, cash and change funds are balanced throughout each shift.Inform management of any guests or systems related complaints or problems.
Communicate with incoming staff and management by logging pertinent information in the pass on log.
Keep maintenance informed of all maintenance needs.Pass on guest lost and found inquiries to management or Guest Room Supervisor.
Must wear proper uniform and name tag at all times in accordance with the Standards of Appearance.
Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies.
Perform other duties as assigned by management, of which employee is capable.
Attend Training for the IHG Brand as required by the Hotel Management
Incentive and other Perks available for performance.
Job Type: Full-time
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Princeton, NJ 08540: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location