VP Client Services

Only candidates living in or near Issaquah, WA will be considered as this is an in-office position. (Opportunity to go hybrid)

Looking for a candidate with strong Casualty, GL/CGL, premises liability, professional liability, and heavy litigation experience. This is not a direct claims position, but will need to have a strong claims background. Including some auto, property, BI, PD and the position will have a strong risk management component as well but no worker's compensation.

Position Summary:

The Vice President, Client Services has responsibility for program and claim management for the Program for a flagship Retail Client.

Essential Duties and Responsibilities:

· Serves as single point of contact for the client; highly responsive to requests with the demonstrated ability to problem solve

· Acts as a critical link between the client, and Claim Operations in all aspects of Program Management

· Uses data and analytics to create program KPI’s and establish dominant priorities, including short and long term business plans

· Demonstrates effective project management skills by conveying and managing what, and when, deliverables from others are needed

· Coordinates with the client and the Claim Operations in establishing and driving claim handling functions including file handling, customer service, key initiatives and program objectives

· Identifies and aligns with client on opportunities to improve program management, processes, quality, and outcomes, and leads execution

· Provides oversight on the largest and most complex claims including litigation

· Conducts case reviews and evaluates claims staff performance through on-going review of claims statistics, open and closed file evaluations and observation of individual performance

· Evaluates training needs and works with branch leaders to develop and execute training

· Leads hiring, training, and success planning efforts to ensure long-term success of the program

· Individual in this role should demonstrate exceptional coaching, feedback, and leadership skills

Candidate Requirements:

§ Bachelor’s degree

§ Minimum of 10 years of experience in Client Services and Casualty Claim Management with an emphasis on Premises Liability

§ Prior supervisory or branch management experience required

§ Strong analytical and technical skills

§ Knowledge of accepted industry standards and practices

§ Solid understanding of insurance companies, third party administrators, and the insurance brokerage business

§ Solid working knowledge of claims handling best practices

§ Working knowledge of Word, Excel, Adobe Professional, and Power Point

Work Traits:

§ Strong analytical and organizational skills

§ Excellent interpersonal, written, and verbal communication skills

§ Identify claim-handling opportunities through objective findings

§ Provide feedback on performance both positive and critical as warranted

§ Capability to interpret customer needs and handle to conclusion

§ Ability to work independently and establish priorities

Job Type: Full-time

Pay: $100,000.00 - $300,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location