What are the responsibilities and job description for the Regional technician position at Canon?
About the Role
Canon Solutions America Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.
Your Impact
- Provides on-going technical, on-site and phone support to regional Canon Solutions America direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
- Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
- May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
- Manages regional FCO database to ensure compliance and timely installation / disposition.
- Works closely with the Product support group on information sharing and best practice implementation.
- Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.
About You : The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
- Associate's degree in mechanical or electronics, or equivalent experience.
- Printer knowledge and testing and / or diagnostic applications.
- Ability to achieve customer satisfaction and loyalty.
- Ability to create solutions for high-level problems.
- Good writing, speaking and listening skills.
- Exhibits initiative and self-starting behaviors.
- Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
- Generally available for work 24 hours a day, 7 days a week.
- Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers' premises.
- Technical certifications such as A , Network , MCSE desired.
Last updated : 2024-04-28
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