Fraud Specialist I

We’re Canvas Credit Union

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

Why Canvas?

At Canvas, we’re dedicated to transforming financial services from the inside out.

Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

What you’ll do

The Fraud Specialist I is responsible for helping to safeguard the credit union’s assets and the assets of its members from Fraudulent activity. Fraud specialist works proactive alerts and reports to identify fraudulent transactions and to help mitigate exposures and losses caused by fraud. They will report on fraud trends and losses and collaborate with team members in order to make recommendations to enhance or update current processes. They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations.

Essential Duties/Responsibilities

• Conduct in-depth transaction and alert review and analysis using available systems and resources.
• Contact members to verify the validity of transactions and receive incoming call backs from members.
• Responsible for fraud prevention and mitigation, ensuring all fraud programs and actions are in compliance with organizational policies and relevant federal and state regulations.
• Keep Leadership informed regarding key fraud issues affecting the organization.
• Report fraud trends and losses to Leadership. Make recommendations based on the analysis of the data.
• Escalate complex alerts and fraud situations to the Sr. Fraud Specialist or Leadership.
• Assist with the development of fraud policies and procedures.
• Assist members and staff by responding to fraud requests/questions.
• Work closely with dispute representatives on reported fraud and card compromises.
• Work closely with the Director Cards and Fraud on projects and implementations related to fraud monitoring and reporting.
• Participate in special projects as needed.
• Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
• Exhibit support for the organization’s goals, values, initiatives and cost control.
• Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Maintain up-to-date and accurate filing system.
• Embrace ongoing education and learn/apply new skills and software applications.
• Regular attendance and punctuality are essential functions of the job
• Perform other job duties as assigned.
• Ability to work on Saturdays

Job Qualifications

Knowledge, Skill and Ability:

• Thorough knowledge of Regulation Z, Regulation CC, Regulation E and EFTA.
• Knowledge of CO-OP rules and regulations.
• Experience working with Zelle and/or other money transfer services
• Excellent verbal and written communications skills to facilitate meetings, gather and document business and technical requirements, translate requirements and communicate with technical staff, Leadership and credit union staff as appropriate.
• Strong relationship building, customer service and teamwork skills.
• Excellent attention to detail, analytical, problem solving and decision-making skills.
• Excellent organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
• Proficient in MS Office (Outlook, Excel, Word and PowerPoint).
• Ability to maintain confidence.

Education or Formal Training: Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent work experience.

Experience: Three to five years of experience in a similar position at a financial institution, preferably in a credit union environment.

This position has a starting pay range of $23.63-$29.53/hour, and final pay rate will be determined based on experience and internal equity factors.

Canvas benefits

Medical/Dental/Vision Insurance

Paid Vacation

Paid Sick Time

Paid Holidays

Paid Wellness Day

Paid Volunteer Time

Flexible Spending Account

Health Savings Account

World Class 401(k) Plan

Tuition Reimbursement

Rate Discounts on Qualifying Loans

Working Environment/Physical Activities

High volume, fast-paced office environment. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

Position will be open until filled, or if unable to fill until posting is canceled.

Canvas Credit Union is an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.

#LI-Onsite

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)