What are the responsibilities and job description for the Hospitality Training Specialist position at Canyon Ranch?
Overview:
As a trailblazer and leader of the integrative wellness lifestyle, we offer immersive, life-changing destinations in Tucson, Arizona and Lenox, Massachusetts, a wellness retreat in Woodside, California and the largest day spa in North America at The Venetian Resort in Las Vegas.
Our Hospitality Training Specialist will work across the portfolio of resorts, retreats, health clubs, and spas to drive operational excellence and efficiencies in all aspects of the operations. The Specialist is an experienced multi-discipline individual who can quickly adapt to varying environments and complexities in managing the execution of all operations including stepping in and performing cross-functional on-property support (Task Force). Reporting to the Process Excellence Manager, the Specialist will focus on supporting cross-functional initiatives that elevate the guest experience to the highest levels consistently at each location.
You will primarily focus on four significant areas – Monitoring the Guest Experiences, Operational Training, Deployment of Operational Initiatives, and Cross-Functional on-property support (Task Force).
WHAT YOU'LL RECEIVE AS A COLLEAGUE
We are proud of our ability to help transform lives. It motivates us. It energizes us. It fulfills us.
#LI-DJ1
Canyon Ranch is the leader in Wellness Guidance. We’ve been inspiring people in finding their “well way of life” at our world-famous resort destinations since 1979. Our guests experience lasting transformation through curated pathways that answer their wellness intentions. We deliver personal guidance from world-class experts in health & performance, food & nutrition, spa & beauty, fitness & movement, and mind & spirit that inspire proven, lasting impact on Canyon Ranch guests as they pursue their well path.
As a trailblazer and leader of the integrative wellness lifestyle, we offer immersive, life-changing destinations in Tucson, Arizona and Lenox, Massachusetts, a wellness retreat in Woodside, California and the largest day spa in North America at The Venetian Resort in Las Vegas.
Our Hospitality Training Specialist will work across the portfolio of resorts, retreats, health clubs, and spas to drive operational excellence and efficiencies in all aspects of the operations. The Specialist is an experienced multi-discipline individual who can quickly adapt to varying environments and complexities in managing the execution of all operations including stepping in and performing cross-functional on-property support (Task Force). Reporting to the Process Excellence Manager, the Specialist will focus on supporting cross-functional initiatives that elevate the guest experience to the highest levels consistently at each location.
You will primarily focus on four significant areas – Monitoring the Guest Experiences, Operational Training, Deployment of Operational Initiatives, and Cross-Functional on-property support (Task Force).
This role will be instrumental in supporting the operational standards that will serve as the foundation from which Canyon Ranch will continue to grow. As new destinations are opened, you will work closely with the Process Excellence Manager and Senior Director of Resort Operations to deploy these standards into new properties as well as ensure that teams are well supported and trained.
To achieve this, you will spend time at each destination to work with teams to understand their operations, identify operational opportunities, and elevate corrective actions to the Process Excellence Manager and Senior Director of Resort Operations.
Responsibilities:
WHAT YOU'LL DO AS A COLLEAGUE
- Operational Training: Develop, implement, and lead an operational-based training program across all locations to enhance guest services. This includes classroom training for departmental groups within the property to interpret the Canyon Ranch standards for all operational functions.
- Deployment of Operational Initiatives: Work with our Senior Director of Resort Operations and Process Excellence Manager in the development and deployment of new operational initiatives that will impact operations, guest engagement, and future development. This includes preparing plans, analyzing data, and creating process review packets.
- Cross-functional on-property support (Task Force): With transformation and growth, there will be properties that will need support as new hires are coming on board or relocation of key employees to support property openings.
- Process Consultations: Perform reviews and consultations of assigned procedures and identifies opportunities to gain efficiency and cost savings by enhancing the current process or building a new one. This includes preparing plans, analyzing data, and creating process review packets.
- Step into situations to fill the gaps in the operations of our resorts, retreats, health clubs, and spas as identified by leadership. This includes preparing plans, analyzing data, and creating process review packets.
- Travel 50-75% to our properties regularly
WHAT YOU'LL NEED TO BE SUCCESSFUL
- Must have prior knowledge of position/industry with 3 years of previous experience in same or related field.
- Bachelor’s degree or equivalent experience.
- Possess professional level facilitation skills.
- Demonstrated experience providing exemplary guest service.
- Possess strong attention to detail and follow-up skills with ability to identify and resolve problems.
- Possess a dynamic and effective training style.
- Six Sigma certification a plus
WHAT YOU'LL RECEIVE AS A COLLEAGUE
- Competitive compensation and benefits package including medical, dental and 401k
- YouPlay Benefit – Exclusive access and discounted programs at Canyon Ranch properties
- Exciting opportunity to build a team to expand the reach of an incredible brand to Fort Worth, Texas
We are proud of our ability to help transform lives. It motivates us. It energizes us. It fulfills us.
Do you want to join our curated and personalized wellness community in providing guidance to our members’ everyday wellness practice?
#LI-DJ1
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