Transformation

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Visit us at www.capgemini.com. People matter, results count

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant -http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Should have done Contact Centre Transformation for Global clients and should have experience in handling global clients.
Working with sales teams and other cross functional team to develop and deliver solutions by responding to client RFI/RFP
Provide guidance/working with the team in terms of responding to RFI/RFP
Assisting the client organisation in rebalancing their workforce size and skill set in line with changing business demands
Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace
Should have done commercial modelling and Sizing
Should have good understanding of the latest Technology trends in the market and should have worked on the same
Should have hands on experience in Contact Centre Labor Solutioning
Should have a very good understand of the latest Contact Centre Technology.
Should have independently conducted Workshop with the clients
Should have experience in creating and deliver packs to the clients as part of the client workshop/Orals
Would also be responsible for onboarding new partners to support the growing demand of the clients
The roles also works very closely with the Analyst
The roles also need to work very closely with the all the different teams across Capgemini

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.