What are the responsibilities and job description for the Fraud Associate position at Capital Bank MD?
About Us
Capital Bank N.A. is the fifth largest bank headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans (CBHL) and OpenSky, a credit card division that offers and services credit cards across all states.
Come join a bank where our employees thrive and are engaged in meaningful work. For the third year in a row, American Banker named Capital Bank one of the "Best Banks to Work For" in the U.S.
OpenSky, a division of Capital Bank, NA, is an issuer of secured credit cards with over 700,000 customers. At OpenSky, we believe everyone has the right to access credit and achieve their financial goals. We currently provide an entry-level credit product for consumers with a need to build or re-establish a credit history. Our vision is to become a digital bank for the underbanked, building out a suite of products and services to support our customers on the rest of their credit journey.
Position Purpose
Capital Bank is searching for a Fraud Associate to join our OpenSky credit card division. The main function of the Fraud Associate is to monitor and evaluate incoming documents to aid in the identify verification of OpenSky applicants as part of our Customer Identification Program (CIP).
Position Responsibilities
- Review and decision items in the Documents Received queue
- Review and decision items in the Manual Review work queue, as assigned
- Follow all procedures and complete work within specified timeframes
- Make sound decisions and escalate when needed
- Identify and report trends and patterns
- Cross train in other department functions
- Perform additional duties as assigned
Minimum Education & Experience
- Bachelor's degree preferred, but not required
- 0-2 years of experience in transaction analysis, fraud detection or similar position
- 0-2 years of experience in banking or financial services
Technical Knowledge and Skills
- Detailed oriented: decisive, logical and critical thinker
- Self-starter and independent individual
- Works very well with others in a team environment
- Flexible- able to accept and act on a project or task efficiently
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite, including Excel
Additional Details
- This opportunity offers the flexibility to work in a hybrid work environment.
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.
We’re looking for talented individuals who can be creative at finding the right solution for our customers and our employees. Capital Bank is an Equal Opportunity Employer and is committed to hiring well qualified people without discrimination because of race, color, religion, national origin, sex, age, veteran status, disability, sexual orientation or gender identity.
