Clinical Manager

Position Overview:

The Clinical Manager is responsible for the functionality of the clinical aspect of the practice across all office locations, with a specific focus on Podiatry services. This is achieved by training staff, holding staff accountable, maintaining open communication with staff, and promoting an environment conducive to maximizing patient satisfaction.

Required Skills and Experience:

• Four-year degree in an applicable field or equivalent combination of education and experience
• Minimum four years of experience as a medical office manager
• Minimum four years of managing a team of 15-20 personnel
• Strong working knowledge of medical insurance and billing
• Excellent written and verbal communication skills
• Must have excellent customer service skills
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Medical Practice experience in Podiatry or Orthopedics
• Athena EMR Experience
• Strong customer service orientation
• Able to work in a fast-paced and demanding work environment
• Technologically savvy; must also have a working knowledge of computers and Microsoft Office products to include:
  • Microsoft Windows
  • Google documents
  • Word
  • Excel

Additional Requirements:

• Experience in Podiatry is mandatory
• The ability to uphold HIPAA compliance is mandatory.
• Must exercise good judgment and discretion
• Ability to write well and communicate with corporate colleagues, providers, and patients as needed.
• Travel to multiple locations.

Salary:

The salary for this position ranges from $80,000 to $100,000 annually, commensurate with experience and qualifications.

Essential Functions/Responsibilities (other duties may be assigned):

• Interviewing and Hiring Clinical Staff- Interviews and decides who is hired for vacant clinic positions (medical assistants). Resumes are evaluated thoughtfully and carefully.

• Staff Accountability: Assign duties to medical assistants and hold them accountable accordingly. If necessary, accountability is performed through verbal feedback and written corrective action.
• Scheduling- The clinic schedule is created and sent out on Friday of each week.
• Annual Reviews- Conducts annual reviews with clinic staff. Reviews are to serve as a mechanism for promoting growth in their role.
• Clinical Staff Training- Develops and follows the training process for all clinic staff, including new doctors. Training blends classroom-style learning with a hands-on clinical approach.
• X-Ray Compliance Officer/Individual Responsible for Radiation Protection (IRRP)- Created an "X-ray Safe Operating Procedures'' binder. This is updated regularly to adhere to ODH guidelines and is needed for X-ray inspections every three years. The compliance officer ensures that X-ray machine calibration and maintenance are monitored and performed when needed. The compliance officer also ensures that GXMO-certified staff renew their licenses (CEU completion is required every two years).
• The clinical manager handles supply ordering and machine maintenance.
• Conducts Doctor's Meetings and Staff Meetings- Doctor and staff meetings are conducted regularly with the office manager. This serves as an opportunity to get all staff on the same page, discuss changes, discuss areas for improvement, highlight positives, and promote an open forum for discussion.
• Work in Clinic as Needed- The clinical manager is expected to know all medical assistant duties, perform these at a high level, and work in clinics fulfilling these duties as needed. The clinical manager serves as the team leader by leading by example. This includes facilitating communication amongst all staff. This also includes inspiring the high-level performance of all staff by modeling this performance.
• Routine Correspondence with Staff- To ensure that all staff are on the same page across all locations, the clinical manager sends out routine information to review and respond, acknowledging their receipt and understanding.
• Other duties assigned/special projects- There are many moving parts within the clinic department. The clinical manager must be adaptable in embracing new roles and responsibilities. The clinical manager will handle any other clinic-related responsibility not mentioned in the previous list.

Physical Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and smell. The employee must perform repetitive motions, including reaching above the head and typing. The employee must occasionally lift to 50 pounds or carry objects weighing up to 25 pounds.