Business Manager, Consumer Identity

More than 60 million customers rely on us every day to enable fast, frictionless access to their money and empower them with tools, insights, and support so they have healthy financial futures. That’s why we’re here—a bold team of digital entrepreneurs, analysts, designers, and engineers working to make a difference in people’s lives. Maybe you should be here, too.

As a Business Manager on the Consumer Identity team, you will have a pivotal role in shaping the strategy and direction for one of the most exciting areas in Technology today: Digital Identity. You'll be at the forefront of keeping our customers safe by assessing authentication strategies and tools, and leading efforts to adopt cutting edge capabilities that are disrupting the digital world of banking.

As the part of this team, you will:

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  Own the end-to-end analytics agenda for Identity initiatives, machine learning use cases, and new products & experiences

• Develop and lead high visibility business cases with both Identity and Fraud partners

• Shape our strategic areas of focus oriented around the OKRs framework (which you will also shape)

• Become an expert in digital identity and applications of Machine Learning

• Collaborate in talented & diverse cross-functional teams across Business Analyst, Data Analyst, Data Science, Product, Tech, and Design

• Build relationships to grow professionally; lead other team members to be great analysts, with future opportunities for people management

We’re excited about you because you’ll bring:

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  Strategic thinking, infinite curiosity, and a desire to collaborate cross-functionally, to lead the way with sound business cases, and to help shape the agenda and strategy

• Excitement for with extracting and analyzing large volume of data, and generating valuable and action-oriented insights

• Strong communication skills with an ability to turn analysis into actionable insight – in decks, dashboards, or Slack messages, and influencing the priorities of peers and leadership

• Results-oriented mindset, deriving more energy from the value you create rather than the outputs you deliver

• Obsession with self development, dedicating time to learn from best-in-class thought leaders, build a network of great operators, and constantly reflect on personal progress and goals

• Commitment to diversity, inclusion, and belonging

• Experience designing and executing complex analysis with SQL and/or Python, and in using Tableau or other data viz tools

• Comfort with ambiguity and enjoyment cutting through distractions to discern the core priorities and create structure where none exists

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands

• Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Product: Perform modeling/analytics to assist new product strategies for Identity

• Marketing: Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution: Manage and sequence development and delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: Tech, Product, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree

• At least 2 years of experience in analysis

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 5 years of experience in analysis

• 2 years of experience in financial services

• 1 year of experience in consulting

• 2 years of experience in people management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position