Ambassador

Prince Georges-Prnc Georges Pl (17038), United States of America, Hyattsville, Maryland

Find out more about this role by reading the information below, then apply to be considered.

Full Time Branch Ambassador - Eastern Maryland (District Center Cluster)

The Reimagined Branch Experience :

As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience.

You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.

Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.

Our Branch team exists to enhance the financial lives of people in the communities we serve.

Here's what we're looking for in you :

• You're friendly and engaging and can connect with customers. Yep, you're a people person-whether you're helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs.
• You're aware of the importance of being compliant when working at a bank. You'll ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You'll support customers in all areas of the branch, from cash handling and service needs to rotating throughout the branch based on customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally 'the expert'.
• You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers in products, services, and experiences to help guide them in the right direction toward their financial goals.
• You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
• Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals.
• You'll research and answer customer inquiries with the intent of enhancing customer retention and engagement.
• You'll be able to travel between branches in the assigned local area and support the market that you are assigned.

If you're nodding along and like what you're reading, let's talk.

Basic Qualifications :

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications :

• Associate's degree
• 2 years of Retail, Sales, or Banking Experience

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

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Last updated : 2024-10-05