Business Director-Command Center Delivery and Operational Analytics (Remote)

This role will be responsible for leading a high-performing team of delivery leads and analysts overseeing a portfolio of critical initiatives while employing a holistic view of performance throughout the organization and developing measures to assess outcomes and improve them. This role will also act as a central nervous system helping to drive management routines i.e. business reviews, performance days and collaborative efforts across the organization. Aim is to ensure continuous improvement and focus on how processes directly affect operational aspects of a business.

As a Business Director at Capital One, you will apply your strategic, analytical and delivery skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands

• Leadership: May manage and develop multiple analysts (and project managers). Coaching and mentoring associates with a goal of developing and retaining talent at Capital One

• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor's Degree

• At least 7 years of experience in analysis

Preferred Qualifications:

• Master's Degree

• 2 years of experience in financial services (B2B SaaS or COTs services)

• 1 year of experience in consulting

• 3 years of experience in people management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.