Manager, Cyber Security Root Cause Analysis

Center 2 (19050), United States of America, McLean, Virginia

Manager, Cyber Security Root Cause Analysis

The Manager, Cyber Security Root Cause Analysis is accountable for managing vulnerability data analysis, theme identification, and governance of enterprise issue management efforts within the Capital One Cyber Security organization. The manager will engage remediation teams to ensure that remediation efforts are documented and completed in a timely manner through coordination with internal teams. They will manage relationships with stakeholders, both within and outside Cyber, to deliver on the common goal of protecting Capital One.

This team:

• Works with all relevant internal technical teams, incident management, and the various lines of business to assist in the determination of root cause on incidents to prevent recurrence of issues

• Leverages ServiceNow for data analysis on inventory of vulnerabilities

• Maintains an inventory of problems under analysis and their current progress and status

• Creates periodic reports on problem trending

• Works with stakeholders to determine control failure points within the Capital One environment and potential impact to areas not initially identified

• Drives the resolution of technical problems where analysis requires evaluation of areas whose focus is driving the remediation of services with support teams

• Works to review, define, and develop cyber processes

A successful candidate on the team should:

• Understand Cyber Security concepts and tools

• Be team-oriented with the ability to effectively communicate and interact with a broad range of peoples and roles

• Have the ability to work collaboratively, establish credibility, and build a working relationship with stakeholders and partners to ensure a shared outcome

• Be able to review vulnerability data from a variety of cyber sources to determine root cause of issues and potential impact within Capital One environment

• Have the ability to present ideas in an easily digestible format

• Be able to leverage ServiceNow to parse and report on common issues and themes

• Be responsible for program metrics development, tracking, and automation

• Be able to think ‘outside of the box’ to streamline processes and defend challenges to recommended changes

• Be able to take similar case types and determine and document best path forward to centralize remediation efforts for efficiency

• Be able to identify process efficiency opportunities leveraging an understanding of various frameworks, methodologies, and best practices (i.e. Six Sigma, Lean, ITIL, NIST, etc.)

• Play an active role in the development of the team and organization by participating in process development, cross functional team leadership, and engagement with peers

• Have a willingness to learn and support program areas requiring additional resources

• Be able to work with team members and stakeholders to determine appropriate process and issue scoping

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 5 years of experience in the Information Technology field

• At least 4 years of experience with cybersecurity or technology root cause concepts and practices

• At least 4 years of experience in a role leading or managing projects, initiatives, teams, or functions

• At least 3 years of experience in analyzing security data and reporting out on themes and trends identified

• At least 3 years of experience with cyber, audit or process controls

Preferred Qualifications:

• Bachelor’s Degree

• 4 years working with cyber vulnerability data or data analysis from a variety of sources (Pentest, Offsec, Chaos, or Hunt)

• 3 years of experience with audit or regulatory compliance and controls

• 2 year working with ServiceNow or other GRC tools (BMC, Solarwinds, SAP or Atlassian)

• Experience mentoring or coaching others

• Experience managing multiple projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).